Search results for "request"

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Demo: Accusoft PDF Viewer

Technical FAQ

Why am I getting an error when converting certain Powerpoint files to PDF?

Question We are in the process of converting multiple Microsoft Office documents to PDF files and noticed a few PowerPoint files are returning the following: “errorCode”: “CouldNotConvert”. What could be causing this issue? Answer This issue can occur specifically with PowerPoint files when using PrizmDoc’s MSO feature or PrizmDoc Cloud. When a document is marked […]

Technical FAQ

In PrizmDoc, how can I find the coordinates of text on a page of my document?

Question I have a document with text on it. I want to find the coordinates of a particular word on it (so I can place annotations, redactions, etc.). How might this be accomplished? Answer To programmatically determine the location of text (for annotations, redactions, etc.), we can use the following GET request from the PrizmDoc […]

Technical FAQ

How can I determine what version of PrizmDoc Viewer my server is running?

Question How can I determine what version of PrizmDoc Viewer my server is running? Answer To check the server version, make a GET request to: http://localhost:18681/PCCIS/V1/Service/Current/Info You can make a get request by navigating to the URL in your browser. The JSON response will have a "pccisVersion" property, which is the version number you are […]

Technical FAQ

For PrizmDoc, is there a way to set up PAS for multi-tenancy?

Question We want to use one PAS instance for multiple customers while ensuring their calls and data are separated so that other customers cannot access them. Is there a way PrizmDoc can accomplish this? Answer How To: Use the following steps to set up the multi-tenancy feature: Add a new line inside of /usr/share/prizm/pas/pcc.nix.yml (Linux) […]

Blog Post

What Is a Linearized PDF and Why Are They Important?

When it comes to downloading or viewing documents over the internet, PDFs have long served as a de facto standard for most organizations. Since PDFs are not a proprietary file format, there’s rarely any risk that someone will be unable to open them. However, just because PDFs have become so commonplace doesn’t mean that they […]

Technical FAQ

In PrizmDoc Viewer, I would like to view the status of all documents currently converting on my server. Is this possible?

Question I would like to be able to query my PrizmDoc Server for all documents currently in a state of processing. I want to be able to do this to determine if a document is “hanging” during conversion, to determine my system’s efficiency (My RAM and CPU are at X% with ten documents converting), or […]

Technical FAQ

What is the absolute bare minimum I need to use PrizmDoc Cloud?

Question What is the absolute bare minimum I need to use PrizmDoc Cloud? Answer This will allow you to load a document via a URL using PrizmDoc Cloud. Just include your PrizmDoc Cloud API key in the POST request headers. Please note: This is purely intended as a proof-of-concept. You should never include your API […]

Technical FAQ

What is the procedure for upgrading PrizmDoc Viewer?

Question We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so? Answer For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version: NOTE: Before starting, make a backup of the following […]

Technical FAQ

Is there a way to modify the colors used in PrizmDoc Viewer's search results?

Question Is there a way to modify the colors used in PrizmDoc Viewer’s search results? In particular, the currently selected search result has a very similar color to the other results from the same term. Is there a way to increase the contrast? Answer Currently, we don’t support the ability to set anything other than […]

Technical FAQ

Is there any way in PrizmDoc to highlight the presence of an annotation?

Question In some other viewers, there are highlights or markers that appear on the UI to indicate that annotations are available for a given page or document. Is there a way to implement this in PrizmDoc? Answer Sure can, you just need to make a MarkupLayerRecords request to determine if there are marks that pertain […]

Technical FAQ

My PrizmDoc Cloud hosted server is reporting as unlicensed when the license lease file is being written to the S3 bucket, what could be causing this?

Question My PrizmDoc Cloud hosted server is reporting as unlicensed even though the license lease file is being written to the S3 bucket, what could be causing this? Answer This issue can occur when using a single S3 bucket for both licensing files as well as additional document storage. When our cloud licensing module attempts […]