Search results for "news_prizm-content-connect-v6-html5-viewer-released"
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Why is the Prizm service not starting after I apply my PrizmDoc Cloud license?
Question We have just applied the solution name and key for our cloud license, however, when trying to start the Prizm service, it fails to start. What could be causing this issue? Answer There are a few reasons why this would occur: The server does not have internet access. Internet access is required for cloud […]
Why is my Prizm Service failing to start in a timely fashion?
Question Today we noticed that when trying to start the Prizm service, it hangs for a few minutes and then displays an error: “Service Failed to start in a timely fashion”, and the service remains stopped. The watchdog.console.log shows “DieError: Configuration error, failed to parse the configuration file”. How can we fix this? Answer This […]
Why is my Prizm Application Service not listening on Port 3000 and not creating log files?
Question We just installed the PrizmDoc client and noticed that when we run Prizm Application Services, the service states that it is started, but it is not listening on 3000, and there are no logs written to the Prizm\logs\pas folder. What might the issue be? Answer A possible reason for this issue can be due […]
Customizing the PrizmDoc Viewer UI for Your Application Needs
As the software industry continues to transition to web-based applications and Software-as-a-Service (SaaS) solutions, developers are prioritizing flexibility more than ever. Building a unique and compelling customer experience frequently requires versatile software toolkits that are easy to customize and adapt to changing requirements. Customizing the PrizmDoc Viewer interface makes this simple. Accusoft’s PrizmDoc Viewer is […]
I’ve setup my Cells instance to connect to my PrizmDoc Viewer server but my embedded objects are still not rendering.
You must be running PrizmDoc Viewer version 13.10 or above in order to use this integration.
Why Your Flattened PDFs Still Need to Be Securely Redacted to Protect Sensitive Content
Redacting documents is critically important for legal departments and government agencies. By removing sensitive information from a digital file before sharing it publicly, it’s possible to protect private data or classified materials from being exposed. In the days before digital documents, redaction involved a simple, if crude, process of covering text with a black marker. […]
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Our Partners: Tenthline
When attempting to license my PrizmDoc server, I get an error that I don't have permission to write to the file, what's happening?
Question When licensing my PrizmDoc server, I get the error “Unable to write licensing information to the properties file.” Why is this happening? Answer To resolve this issue, please try the following: Re-run the Prizm Licensing Utility as an administrator. The Prizm Licensing Utility is writing to Prizm/prizm-services-config.yml. See whether you have permissions to edit […]
How to Migrate From Monolithic Applications to a Microservice Architecture: Part 1
Where we came from In July 2015, Accusoft’s SaaS Applications team was tasked with integrating the recently acquired edocr application with our existing Prizm Share community for publishing and sharing documents. While this integration offers numerous challenges with data migration, feature parity, and cohesive branding, we are going to focus on the architectural changes that […]