AccuSoft Support Center
Support Level Options At-A-Glance
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Everyone likes options; that's why AccuSoft provides different levels of support to meet your individual needs. Our electronic support options allow you to easily find answers by providing a wealth of information, right at your desktop, through a Web-enabled interface. |
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Support Level Options
Below is a table outlining the levels of support services and features provided within each support package option offered by AccuSoft. For additional details on any of these programs, please contact us.
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Service and Features |
Evaluation (duration) |
Preferred (1 Year) |
Premier (1 Year) |
| AccuSoft Image Guarantee* |
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| Access to technical information via the support site |
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| Access to generic fixes and updates for your version |
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| Access to technical support via the support site |
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| Guaranteed, personal response to issues |
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| Dedicated Account Representative |
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| Access to version updates and upgrades |
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| Access to feature upgrades |
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| Proactive notification of fixes |
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| Access to online seminars |
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| Access to technical phone support |
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| Dedicated Support Analyst |
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| Enhanced support options via Internet |
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| Customer-specific fixes |
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| * = AccuSoft Image Guarantee - available for ImageGear only | |||
