AccuSoft Support Center

Support and Maintenance Policy

AccuSoft provides product support and maintenance services for all of its products.

These services provide the subscriber with a certain level of ongoing technical assistance (i.e., support) and access to software updates (i.e., maintenance).

The subscriber is the individual or company who has licensed one or more products from AccuSoft, and who is entitled to product support and maintenance services under the terms and conditions of its Software License Agreement with AccuSoft. Additionally, unless otherwise stated in this policy, the terms used in this policy shall have the same meanings as the terms defined in Article I of the Software License Agreement.

Details of the support policies are detailed in the product documentation.  

End of Life Policy

All AccuSoft products have a pre-determined commercial lifetime. In order to provide the highest quality products and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

Major Product Family Releases
The AccuSoft product EOL policy is to support the current major release plus the previous (one back) version for up to 6 months by default.

Once the EOL process starts on a major product release, a notice will be posted on all relevant download pages stating that the product release has entered the EOL process. The notice will also state the date after which the product will no longer be supported.

Once EOL has been announced on a major product family, AccuSoft will provide support for a subsequent 6 month period. Note that customers may purchase specific support entitlements to provide product support beyond the stated EOL period. Customers will also have the option for a 3 month last-time buy window to procure additional client licenses.

Once the product has completed the EOL process, the download links will be moved to the Product Archive page for historical purposes to allow developers to resolve issues with EOL products.

Update Releases

Update releases are produced on a regular basis for updating the current AccuSoft product release (an update release example would be ImageGear Professional Edition v. 14.9.00x). Since this is an update to a major release, the update itself does not have a separate EOL period.

Once a new update is issued, the previous download links will be migrated to the Product Archive page for historical purposes and to allow developers to resolve issues with unsupported EOL products. This migrated update will no longer be supported by AccuSoft.

Optional Module Packages

Once the EOL process starts on the last instance of an optional package, a notice will be posted on all relevant download pages stating that the product has entered the EOL process and will also state the date after which the optional package will no longer be supported. Generally, an optional package will follow the EOL timeframe of the last ImageGear SDK that supports the optional package.

Once the product has completed the EOL process, the download links will be moved to the Product Archive page for historical purposes and to allow developers to resolve issues with unsupported EOL products.