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I have some very large files that I need to upload. Is there an FTP location that you can provide to upload the files to?
EXISTING CUSTOMERS: If you are an existing customer, you can access our server using any of the following with your current credentials: Protocol URL Port FTPS ftp.accusoft.com 21 SFTP ftp.accusoft.com 22 HTTPS https://ftp.accusoft.com 443 To access the server with FTPS/SFTP using a browser, you may need to install/enable a plugin or extension. To access […]
We Take Education Software to the Head of the Class
The SLU is returning a strange error when trying to get a license. What could be the cause?
Question In some cases, when the Server Licensing Utility (SLU) is run, it may return an error similar to the following: "Server License Utility – Auto register failed Failed to auto-register. Extra code #0100-20(RCN=Accusoft.ULF.LicenseService.GenerateLicenseKey, RC=-56, REC=428). Contact Accusoft support. Error #1" If, on the other hand, you manually register, you might see a message such […]
Is it possible to rename the JSON file created when an annotation is saved?
Question For reporting purposes, we want to rename the markup layer JSON files to help identify which tenant made the markup. For example: c1fea5868607402c1b664272e5b82aeb7fff7390_0_0hg91gTqSCeg_P9B2Ko7BaH-YxkaazjH.json rename to: accusoft_c1fea5868607402c1b664272e5b82aeb7fff7390_0_0hg91gTqSCeg_P9B2Ko7BaH-YxkaazjH.json. Is this possible? Answer The actual filename for an annotation .json file contains an encrypted value of the file path and document name. This is what is used […]
What is the procedure for upgrading PrizmDoc Viewer?
Question We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so? Answer For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version: NOTE: Before starting, make a backup of the following […]
In PrizmDoc, why do I fail to load/convert Excel documents with the error "Exception from HRESULT: 0x800AC472"?
Question In PrizmDoc, why do I fail to load/convert Excel documents with the error “Exception from HRESULT: 0x800AC472”? Answer The error message Exception from HRESULT: 0x800AC472 is usually associated with a failure involving an Excel document, found in the MsOfficeConverter.log. Below are some known triggers of it: If the user is logged in as "SYSTEM", […]
FormSuite for Structured Forms: Enablement Services
In PrizmDoc, why do I fail to load/convert Excel documents with the error "Exception from HRESULT: 0x800AC472"?
Question In PrizmDoc, why do I fail to load/convert Excel documents with the error “Exception from HRESULT: 0x800AC472”? Answer The error message Exception from HRESULT: 0x800AC472 is usually associated with a failure involving an Excel document, found in the MsOfficeConverter.log. Below are some known triggers of it: If the user is logged in as “SYSTEM”, […]
How long do you provide support for a specific version of your product?
Question As a customer, I want to know the anticipated amount of time that you will continue supporting my specific version so that I can plan our releases ahead of time. Answer We currently have our Support Policy located below. Please see the section named Product Versions: https://www.accusoft.com/company/legal/support-policy/
Operating a Business Remotely? Here’s How to Manage Your Documents and Forms
So, thanks to a global pandemic, you’ve been forced into running your business remotely. Perhaps this is a scenario your company was prepared for. Far more likely, you’ve found yourself scrambling to move to a 100% remote workforce with little time to prepare. The good news is: no matter where you find yourself on […]