Discover the answers to Frequently Asked Questions about FormFix below.

Currently there is no way to move a license key from one machine to another. Once a license key is tied to a machine, you can remove it from the machine (using the License Manager or manually deleting it from the registry), but that will not credit a license to your account. That said, if you run into an issue where you have licensed a machine by mistake, please contact sales@accusoft.com as they will work with you. We understand this is a current limitation of our licensing system and don’t want you to be adversely affected. Also, typically a development license comes with three "keys", so if you want to license an additional machine you most likely can. Run and log in to the License Manager and you can see the number of license keys remaining. remaining
No, although if you run an Accusoft licensing utility (as opposed to an OEM key) that will communicate with the Accusoft servers to place a license on your machine. That's it. When you run your code, network access to Accusoft servers is not necessary.
On Windows:
  • Open Windows Explorer and type ftp://ftp.jpg.com/ into the Navigation Bar.
  • Right Click inside Windows Explorer to bring up the standard context menu.
  • Find "Login As" and click it to login to FTP Server.
  • Provide the user name: support and the password: 853ae90f
For any other operating system, use an FTP client, such as FileZilla, using the above FTP and login information. Once you've successfully logged in, you can drop your files into the folder.
Accusoft's new licensing structure is available in FormFix v5. See Licensing for information about the new licensing, and Upgrading Runtime Licensing for information about updating your licensing from an earlier version of FormFix.
Since overall, each scenario is different due to the different types of forms being used, here are some guidelines to help achieve the best results: For FormFix
  • Your form templates should only have images of blank, unfilled forms. Ideally, you do not want to use an image from a filled-in form, or a form with data that is unique to other images you expect to match with it. FormFix will examine each pixel in the template when processing against an incoming image to determine a match. If there is unique data on the template that doesn't appear on the incoming image, FormFix could reject the incoming image, determining it not to be a match to the template.
  • Always use the same DPI for your templates and incoming, filled-in images when processing forms.
  • The IdentificationQuality parameter tells FormFix how much effort to put into recognizing detail in the image. Higher settings will have it pay more attention to detail, but is slower. And, lower settings are more lenient, but can lead to false-positives.
  • When defining fields for OMR, FormFix will be looking for the actual bubbles or checkboxes to exist in the field.
For SmartZone
  • SmartZone processes binary, 1-bit images. So, if you have color images, you'll want to binarize them in such a way that favors good quality of the text characters that appear on the image.
  • Acquiring images at higher DPI resolutions (300 or above) will allow the text objects to be represented by more pixels This is particularly useful for smaller text that's on the image.
For ScanFix
  • Sometimes removing lines on the entire form after identification can help accommodate better OCR & ICR detection.
  • While AutoBinarize works well in general cases, sometimes using the Binarize method and manually setting parameters can provide a better tweak.
  • If your documents have disturbing amounts of background noise that's showing after binarizing, try using Image Detergent before performing the binarize.
In all cases, you’ll want to have your images as clear and as clean as possible. For any particular procedure, please consider the following: OCR and ICR: Capture images in at least 300 DPI resolution. Ideally, working in black and white will allow the objects of interest on your image to be better defined and recognized. Free the image form all noise as much as possible. As if a human was reading it, you’ll want the text objects on the image to be as legible as possible. For ICR, make sure that the characters are printed (no cursive text, etc). Barcode recognition: As with OCR and ICR, capture images in at least 300 DPI and working with black and white content can provide excellent results. You’ll also want to make sure that the bars in the barcodes are clearly defined on the image and are not mal-formed (for example, the barcodes should have the proper start and stop sequence, etc). As always, clear as much noise from the image as possible. Forms matching and registration: As with the prior 2 items above, capture your documents in at least 300 DPI. Make sure that your resolution is consistent between your form templates and incoming batch images as well. Form templates should only contain data that is common to every image that is being processed (i.e. – Form fields, the text that appears on the blank form itself, etc). The template should not have filled-in field information as this will affect the forms matching process.
There is no definitive answer to FormSuite’s varied performance because it must use heuristic matching methods which do not always give the same results for each form set and settings. ScanFix and FormFix provide several tools to help optimize for your formsets. Here are some tips to solve some common cases.
  • No matches found ScanFix provides methods such as despeckling, deskewing, and binarizing that assist with matching. Lowering the minimum match confidence in FormFix may also assist matching, but may introduce false-positives.
  • Forms are being matched to incorrect pages In this case, try adding cleanup objects that remove borders, blobs, or lines, which could cause two different forms to look similar. For example, line removal can help identification because straight lines can overpower other features in the form, such as text, causing false matches with other forms.
  • Forms are being matched upside down or rotated If you know forms are always going to be rightside-up, you can disable checking rotated matches with the FormFix IdentificaitonProcessor "IdentifyRotated" properties.
We suggest tuning your settings in the FormAssist demo program included with FormSuite.
Accusoft supports 3 primary license types: Evaluation, Toolkit, and Runtime licenses.

Evaluation License:

An Evaluation license is available upon download and will allow you to try our products and determine if they will suit your needs. Most downloads include free demo applications that demonstrate the core functionality of our product and will show you how to get up and running integrating Accusoft products with your solution. While the Evaluation license is free to download it does come with some restrictions. These restrictions may come in the form of water marked documents, pop-up dialogue boxes, or a time limit on the Evaluation license itself.

Toolkit License:

Should you decide that an Accusoft product is right for you, the next step should be to purchase one or more of our Toolkit licenses. Accusoft requires each developer using an Accusoft component to have a Toolkit license on their development machine. Once registered, the Toolkit license will unlock all restrictions of the Evaluation license. Please note, the Toolkit license is strictly to be used for development purposes, and when activated, it will be tied the specific development machine that it was registered on. Understandably, the occasion may arise where a Toolkit license needs to be moved from one development machine to another. In such a scenario, please contact sales@accusoft to see if this is feasible. For more information on how to register a Toolkit license on a development machine please see the 'Toolkit Licensing' section of your products Help documentation.

Runtime License:

Finally, once you have completed your solution and are ready for deployment, you will need to purchase a Runtime license. Accusoft offers 2 types of Runtime licenses. Most commonly, you will purchase an Automatically Reported Runtime (or Node-Locked) license, which requires a license for every machine your solution will be deployed to. It is very important to note that Runtime licenses are tied to the machine they are activated on and should not be used for development purposes. Doing so will quickly use up your Runtime licenses and cannot be refunded. For more information about how to activate an Automatically Reported Runtime license, please see the ‘Automatically Reported Runtime License’ section of your products Help documentation. In certain circumstances, Accusoft will issue a Manually Reported Runtime licenses that allow you to embed all of the licensing information directly into your application. These licenses are only distributed under certain circumstances and eligibility is determined by Accusoft sales. For more information on how to activate this type of license, please see the ‘Manually Reported Runtime License' section of your products Help documentation.
Please refer to the "How To" section in the User Guide section of the Help File (.NET) for sample code showing the use of the control.
To find your license for any of our SDK products (on Windows), navigate to the Registry Editor. You can reach this by visiting the Start Search bar and typing “regedit”. From there, navigate to: HKEY_LOCAL_MACHINE -> SOFTWARE -> ACCUSOFT -> Licensing -> Accusoft   You will see several keys that look something like this: 5-43-22 If you double click on these values, you will get a dialog box with the Value Data already selected for you. This data is useful for Support Engineers when diagnosing SDK Licensing Issues.   Each license stored in the registry is located in a key with a unique name. The name identifies key attributes of the license (Product, Version, Features) in the format ***-***-***. The first number specifies the product, the second number specifies the platform, and the third specifies the version.   Below is a breakdown of each Product, and its corresponding product ID: 1 – IMAGE_GEAR 2 – VISIQUEST 3 – IMAGE_GEAR_DOT_NET 4 – NETVUE 5 – IMAGE_GET_DOT_NET_MFA 6 – BARCODEXPRESS 7 – IMAGXPRESS 8 – TWAINPRO 9 – PRINTPRO 10 – THUMBNAILXPRESS 11 – NOTATEXPRESS 12 – PDFXPRESS 13 – OCRXPRESS 14 – MICRXPRESS 15 – SMARTZONE_ICR 16 – FORMFIX 17 – SCANFIX 18 – ISISXPRESS 21 – IMAGE_GEAR_JAVA 22 – FORMDIRECTOR 23 – SMARTZONE_OCR   So, using the same example as above, 5-43-22: 5 corresponds to ImageGear.NET , 43 is what type of Platform you’re on (Win32, Win64, Linux, etc.). 43 specifies that this license is for any CPU. 22 is what version of the product the license is for. In this case, it’s ImageGear.NET v22.
One possibility is that you have strict firewall settings that are preventing our License Manager from connecting with licensing.accusoft.com, our licensing server. In order to connect with licensing.accusoft.com, you'll have to make an exception in your firewall for our License Manager so that it can connect to licensing.accusoft.com on port 80 for http and port 443 for https.
There are a couple reasons why a license might stop working. The most common would be if the MAC addresses changed (on a virtual machine, or after significant hardware change). Additionally, a temporary two week license can be put on a machine via the Server Licensing Utility if there are no licenses available when you license a machine. Feel free to contact support at support@accusoft.com if you have additional questions. If you want a new license please contact sales@accusoft.com.
If you are receiving a "80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))." error while trying to use the LDK on a website created through IIS, it is likely because of a platform conflict (x32 vs x64). To fix it, try checking (or unchecking) "Enable 32-Bit Applications" for the App Pool associated with the website. enable32
There are a few reasons why this might happen:
  1. You have licensed your machine with a runtime/deployment license and you are not calling the SetSolutionName and SetSolutionKey methods in your code. By default, Accusoft products will look for a license in the registry at this path: HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\Accusoft. However, for runtime licenses, they are stored at HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\YourSolutionName. So, when you call SetSolutionName, that tells your application to look in the correct directory to find the runtime license. You can find the necessary parameters for these methods on the customer portal customer portal.
  2.  You did not successfully install a license on your machine and the temporary license installed has expired. If you use the SLU (Server License Utility) or the LDK (License Deployment Kit) to license your machine and it fails, a temporary 14 day license will be placed on your machine. When that expires, you'll no longer be able to use the product. If this happens, you'll need to run the SLU or try using the LDK again. If that doesn't work, you might want to try licensing your machine in offline mode.
  3.  You are trying to use a development license and you are calling SetSolutionName and SetSolutionKey in your code. You should only call SetSolutionName and SetSolutionKey in your code when you are deploying your application and using a deployment license. When you install a development license on your machine, it is placed into the registry at the following path: "HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\Accusoft". When you call SetSolutionName in your code, you are telling the control to look for a license at a different path: HKEY_LOCAL_MACHINE\SOFTWARE\Accusoft\Licensing\YourSolutionName. If you are calling SetSolutionName and SetSolutionKey while trying to use a development license, simply comment out those lines for now.
  4. The license information you've entered might be wrong. Check on the customer portal to make sure you've got the values parameters for the SetSolutionKey and SetSolutionName correct.
This error happens if a particular deployment machine doesn't have the COMDLG32.OCX file registered. To fix this: 1.   Install the comdlg.ocx dependency, if not available on the target machine. If the comdlg.ocx is not present on the system than it will need to be obtained from a system that has it (it should be available on your development machine in the directory mentioned in step 2). 2.   Place the file in the C:\Windows\System32 folder. (C:\Windows\SysWOW64 on a 64 bit machine) 3.   Register the DLL via the regsvr32.exe command. 4.   You should see a successful message and then be able to proceed with the licensing installation.
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