We have experienced an unplanned delay. Our IT department is working to resolve the situation and we will send out a communication when all services are restored.
In case you missed it, please see our earlier communication on this topic below:
Accusoft will be performing a system upgrade starting February 2, 2023. As a result, certain external services will be temporarily unavailable during that time. This may impact your operations in the two areas listed below.
The system upgrade will begin on February 2, at 5:00 PM US Eastern Daylight Time (EDT). System unavailability is expected to last approximately 72-96 hours.
The following processes/systems will be impacted:
New Software Deployments
This system unavailability will impact any customer who is planning to deploy a new software installation using Accusoft’s technologies during this time period. You will not be able to make use of any new licenses until system access is restored. We are advising customers looking to deploy a new license to either complete that deployment prior to 3:00 PM EDT on February 2, or schedule that deployment to occur after 8:00 AM EDT on February 6, 2023. Please feel free to reach out to your sales team with any questions or concerns at email@example.com.
This will have no impact on any existing licenses. Any previously deployed licenses and associated Accusoft technology will continue to operate without interruption during this period.
Customer Portal and Support Tickets
During this system unavailability, users will not be able to log in to the Accusoft Customer Portal. This will impact the ability to create or access support tickets or view and download licenses. Anyone currently enrolled in an Accusoft support plan should email firstname.lastname@example.org for assistance during this time.
We anticipate that the outage will last approximately 72-96 hours and we will send a note as soon as all services are restored.
Questions? For more information, please contact sales at email@example.com. We will work with you to alleviate any concerns or issues in advance of the system’s unavailability.
We sincerely appreciate your business!