Does Accusoft PDF Viewer Professional require internet access to validate its license?
No. The Accusoft PDF Viewer can work completely offline and does not call home to validate its license.
Can I remove your branding without the additional advanced features such as eSignature and annotation?
Yes, please contact us for more information on this request.
Why is the viewer not rendering my PDF?
Please check the developer console of your web browser to troubleshoot issues with documents not rendering, our product will report all errors and debugging information there.
Why am I experiencing poor zoom or layout experience on mobile devices when pinching and navigating?
For the best mobile experience make sure and include the following meta tag in the head section of the document containing the viewer:
<metacontent="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"name="viewport"/>
Can I get support for Accusoft PDF Viewer?
Accusoft prides itself on providing first class support for our customers. For Accusoft PDF Viewer Standard (free), basic support is available for a charge. For Accusoft PDF Viewer Professional, support is included with additional levels of support available as an upgrade. Please contact us today for more information on our support packages.
How do I submit a bug if I’m using your free version?
Please submit bugs here.
Can I make a feature request?
Yes. You can submit your request here by clicking “Add a new Idea”.
How is PDF.js incorporated into Accusoft PDF Viewer?
PDF.js consists of three main layers – Core, Display, and Viewer. We use the Core layer for parsing and interpreting PDFs. We use the Display layer as a base for rendering, and have added improvements in speed and document fidelity. We created the Viewer layer from the ground up to support mobile-first viewing on all device types.
Why am I unable to see the full menu bar with annotation and eSignature options?
These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.
Do you have sample code available?
Where can I find the documentation for Accusoft PDF Viewer?
Our product documentation is located here.