Technical FAQs for "Accusoft PDF Viewer"

Question

Does Accusoft PDF Viewer Professional require internet access to validate its license?

Answer

No. The Accusoft PDF Viewer can work completely offline and does not call home to validate its license.

Question

Can I remove your branding without the additional advanced features such as eSignature and annotation?

Answer

Yes, please contact us for more information on this request.

Question

Why is the viewer not rendering my PDF?

Answer

Please check the developer console of your web browser to troubleshoot issues with documents not rendering, our product will report all errors and debugging information there.

Question

Why am I experiencing poor zoom or layout experience on mobile devices when pinching and navigating?

Answer

For the best mobile experience make sure and include the following meta tag in the head section of the document containing the viewer:

<metacontent="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"name="viewport"/>

 

Question

Can I get support for Accusoft PDF Viewer?

Answer

Accusoft prides itself on providing first class support for our customers. For Accusoft PDF Viewer Standard (free), basic support is available for a charge.   For Accusoft PDF Viewer Professional, support is included with additional levels of support available as an upgrade. Please contact us today for more information on our support packages.

Question

How do I submit a bug if I’m using your free version?

Answer

Please submit bugs here.

Question

Can I make a feature request?

Answer

Yes. You can submit your request here by clicking “Add a new Idea”.

Question

How is PDF.js incorporated into Accusoft PDF Viewer?

Answer

PDF.js consists of three main layers – Core, Display, and Viewer. We use the Core layer for parsing and interpreting PDFs. We use the Display layer as a base for rendering, and have added improvements in speed and document fidelity. We created the Viewer layer from the ground up to support mobile-first viewing on all device types.

Question

Why am I unable to see the full menu bar with annotation and eSignature options?

Answer

These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

Question

Why am I unable to see the full menu bar with annotation and eSignature options?

Answer

These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

Question

Do you have sample code available?

Answer
  • Yes, we have two samples available to get you started quickly:
  1. An HTML page that uses the viewer via a <script> tag and CDN URL to display a PDF
  2. A React app which uses the viewer to display a PDF.
Question

Where can I find the documentation for Accusoft PDF Viewer?

Answer

Our product documentation is located here.