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Support

Solid products backed by the best, most reliable support.

If you have a question for a technical support engineer, please fill out and submit the request form on this page. We can provide limited email support before and after you license our SDKs. You must purchase a Priority Support program to receive continued support. Our support team is the best in the industry, fully supporting your development from initial design through installation. You'll receive an answer within a few business hours.

For additional support, we offer:

FAQs
Get quick answers to the most frequently asked questions.
Resource Center
Find product demos, video tutorials, white papers, and case studies
Help Files
Download or view our product Help files online.
Customer Portal
Get product order information, license information and live chat access.

Purchase a Support Plan

Accusoft offers support plans for those customers whose projects are sensitive or critical in nature. They entitle you to expedited responses, latest released code, and an even higher level of support through many communication channels, including live chat.

 

Take our quick online support survey.

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Technical Support Request

Prefer to e-mail? Send to support@accusoft.com.

Please note: If you need to send us an attachment that contains an EXE or DLL or any scripting file formats, we can no longer accept these file formats in ZIP files. Please provide your attachment in the RAR format. If you need a utility to create RAR compressed archives we recommend downloading the appropriate WinRar version from here.

Also, you may upload any files to us by using the information listed here.

Review Frequently Asked Questions here.

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"I AM HAPPY TO SAY THAT THE PEOPLE AT ACCUSOFT WORK VERY WELL TOGETHER TO COME UP WITH SOLID SOLUTIONS TO CUSTOMER ISSUES."
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