Are there any specific applications or folders which should be excluded in order for PrizmDoc to work on a system with antivirus software?

Question

Are there any specific applications or folders which should be excluded in order for PrizmDoc to work on a system with antivirus software?

Answer

As a suggestion, the first place to start would be your antivirus logs to ensure there are no entries specific to the following services:

  • conhost.exe
  • node.exe
  • policyhost.exe
  • PrizmApplicationServices.exe
  • wmiprvse.exe

If there are, you can exclude those files or the following folders where PrizmDoc is installed by default. If you modified the folder name for PrizmDoc, ensure to include that name.

  • C:\Prizm
  • C:\ProgramData\Accusoft

Please consult your antivirus documentation for instructions on how to add exclusions.