Are there any specific applications or folders which should be excluded in order for PrizmDoc to work on a system with antivirus software?
As a suggestion, the first place to start would be your antivirus logs to ensure there are no entries specific to the following services:
conhost.exe
node.exe
policyhost.exe
PrizmApplicationServices.exe
wmiprvse.exe
If there are, you can exclude those files or the following folders where PrizmDoc is installed by default. If you modified the folder name for PrizmDoc, ensure to include that name.
C:\Prizm
C:\ProgramData\Accusoft
Please consult your antivirus documentation for instructions on how to add exclusions.