The PrizmDoc Office Conversion Service on my http://localhost:18681/admin page says it's "Starting" or has failed to start. What could the issue be?

The PrizmDoc Office Conversion Service on my localhost:18681/admin page says it’s “Starting” or has failed to start. What could the issue be?

This indicates that the license key provided is not licensed for the Microsoft Office Conversion feature.

To fix this, modify the fidelity.msOfficeDocumentsRenderer property in prizm-services-config.yml.

For information on the supported values, see the Fidelity section in the Central Configuration topic.