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When viewing documents within the PrizmDoc Viewer using a particular browser, we are seeing garbage text. Viewing the same document with other browsers shows the text properly. What could be causing this to occur?
There are two possible causes for this in Internet Explorer 11 and you can check the settings below to potentially fix the issue:
In Internet Explorer 11 settings, ensure the Font Download option is enabled:
Disable the “Turn off Data URI” support setting:
In Internet Explorer 11 settings, ensure Ignore font styles specified in webpages is not checked.
Ignore font styles specified in webpages
In Chrome this is a bug that was found about 3 years ago and fixed in Chrome Canary, but not in Chrome Stable at the time:
This may be why Chrome is having problems. Consider either updating Chrome Stable to the latest version or testing in Chrome Canary to see if that fixes the garbage character issues with that browser.
In Mozilla Firefox there is a setting you can enable which could resolve this problem in that browser: