Why do the fonts in my document look different when rendered in PrizmDoc?

Why do the fonts in my document look different when rendered in PrizmDoc?

There are times when a document was created on a machine where a user installed a non-standard font (e.g., Maestro-Regular). When the document is viewed on another system, without that font installed, the text will look different.

PrizmDoc uses the fonts installed on the server where it is running when converting the document. If the document has a non-standard font, and the font is not installed on the server where PrizmDoc is running, then it will render the document with a default font.

To fix the issue, you need to install the font onto the PrizmDoc server that converted the document. The procedure below outlines how to install the font on a Windows server. You will need to ensure that you are logged in as the same UserId that the Prizm Service is using.

1. Identify the name of the font that needs to be installed and download the font file associated with that font. The font file name will typically be in the format of fontname.ttf.
2. Copy the .ttf file to the server running PrizmDoc.
3. On the server, right-click the .ttf file and select Install from the menu.
4. Stop all of the Prizm services.
5. Clear all folders under \Prizm\Cache – this will clear the previously rendered files that had the wrong font rendered.
6. Reboot the server and attempt to open the document again.