ImageGear FAQ |
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| Q1: I would like to evaluate ImageGear. What do I need to do? |
| Q2: How long does my ImageGear evaluation last? |
| Q3: How do I get an extension on my evaluation period? |
| Q4: What is the process for upgrading my evaluation version to a development version? |
| Q5: During installation of the Microsoft XML Paper Specification Essentials Pack, while running the ImageGear installer I receive error 1722. Why is this occurring? |
| Q6: How do I call the licensing key in my application when using a Development License Key? |
| Q7: How do I call the licensing key in my application when using a Distribution License Key? |
| Q8: How do I know what files to deploy? |
| Q9: How do I know what version of ImageGear I have installed? |
| Q10: I pasted the text of the licensing message in the Accusoft License Manager and get the following message: “The manual key you specified is incomplete. Please check it and try again”. Why is this and how can I resolve this issue? |
| Q11: I am running the License Manager in a version of ImageGear earlier than v17 and am getting an error about the Licensing Service not being found? Why is this and how can I resolve the issue? |
| Q12: I am trying to obtain an Evaluation License, but do not have Internet Access and therefore am not able to run the License Manager via the web access. How can I get an Evaluation License? |
| Q13: I am looking for previous IG installers. Where can I find these earlier installers? |
| Q14: Why do I see a licensing related message when trying to run the samples after installing the SilverLight SDK in evaluation mode? |
| Q15: How do I set-up and use a Server License after receiving the config.txt file? |
Q1: I would like to evaluate ImageGear. What do I need to do? First you need to visit our web page at: http://www.accusoft.com/imagegear.htm. From there you can register using a valid email account. Second, you need to fill out a short questionnaire regarding your planned use of the SDK. This includes information about what you are developing and how you wish to use ImageGear. Our Sales Department will then grant you a downloadable evaluation version of ImageGear. |
Q2: How long does my ImageGear evaluation last? Your initial evaluation will last for 21 days. Once this has been reached, the ImageGear License Manager will tell you that it has expired. |
Q3: How do I get an extension on my evaluation period? When the License Manager notifies that your evaluation period has expired, it will ask you to submit an Evaluation Extension request. This will email a message to the Accusoft/P, who will grant you an extension or recommend that you contact an AccuSoft Sales Representative. When you receive the extension via email, you will be instructed to rerun the License Manager to enable the extension. |
Q4: What is the process for upgrading my evaluation version to a development version? Once you have purchased an ImageGear Development license, all you need to do is run the License Manager and select to license in Development mode. This presumes that you can work with the automated web-based licensing method. If not, you will need to run the WebProductClient utility at: https://www.accusoft.com/licensing/v1/webproductclient/login.aspx or contact AccuSoft/Pegasus Imaging to manually complete the licensing process. |
Q5: During installation of the Microsoft XML Paper Specification Essentials Pack, while running the ImageGear installer I receive error 1722. Why is this occurring? ImageGear support for the XPS file format depends upon libraries created and distributed by Microsoft Corporation. By default, support for the XPS format is disabled. If you enable support for XPS, the ImageGear installer will attempt to install the libraries required by running the Microsoft XML Paper Specification Essentials Pack installer. For some scenarios, installation of the Microsoft XML Paper Specification Essentials Pack does not complete successfully, resulting in a 1722 installation error. Should this occur, please try to install this package before running the ImageGear installation. You may obtain this package from Microsoft at: http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en If you remain unable to install the Microsoft XML Paper Specification Essentials Pack, please contact Microsoft Corporation for further assistance. In the meantime, ImageGear can be installed with XPS support disabled. |
Q6: How do I call the licensing key in my application when using a Development License Key? Please refer to the appropriate version of the Image Gear SDK that you are using for sample code showing how to license the particular SDK. For ImageGear Professional 32 bit/64 bit DLL Development: Call the IG_lic_solution_name_set function. For example: //Win32 IG_lic_solution_name_set ("AccuSoft 1-100-16"); //Win64 IG_lic_solution_name_set ("AccuSoft 1-104-16"); For ImageGear Professional ActiveX SDK Development: Call the SetSolutionName method in the License Class. For example: //Win32 IGCoreCtl.License.SetSolutionName "AccuSoft 1-100-16" //Win64 IGCoreCtl.License.SetSolutionName "AccuSoft 1-104-16" For ImageGear .NET 32 bit/64 bit Development: Call the SetSolutionName method in the ImGearLicense Class. For example: //Win32 ImGearLicense.SetSolutionName("AccuSoft 1-100-16"); //Win 64 ImGearLicense.SetSolutionName("AccuSoft 1-104-16"); For ImageGear SilverLight Development: Call the SetService method and then the SetSolutionName method in the ImGearLicense Class. For example: string webServiceUrl = string.Format("http://{0}/{1}", App.Current.Host.Source.DnsSafeHost, "SilverlightWebService/SilverlightWebService.svc"); ImGearLicense.SetService(webServiceUrl); ImGearLicense.SetSolutionName("AccuSoft 1-104-16"); For ImageGear Pro JAVA SDK Development: A solution key should be added to a certain source file and the project should then be rebuilt. This source file is License.java, found under \ImageGear v16\MD\Java\Samples\accusoft\Samples\Shared After adding the key the file content will look like the example below. package accusoft.Samples.Shared; public class License extends Object { public final static String Key = "0.9.sGwRbeZowNwLmfS6sKbopNy9khghKJkhKhkJHkHKHKhkkkIwK5KuoE9soZxnIu9gxyInKdCdiZKpfmR3f3KnowoyCpLn L56nLsLENwenRu6geERwNwREfmayVkp"; } |
Q7: How do I call the licensing key in my application when using a Distribution License Key? For ImageGear Professional 32 bit/64 bit DLL Development: Call the IG_lic_solution_name_set, IG_lic_solution_key_set and the IG_lic_OEM_license_key_set functions. For example: IG_lic_solution_name_set ("Your Solution Name"); IG_lic_solution_key_set (0x473F47EC, 0xDEDCEDC4, 0xAFFBB23E, 0xFBFBDE4A); IG_lic_OEM_license_key_set ("1.0.WkFoEmKFJkSdDHJfFDGsTRYdIUfIOsOPeP."); For ImageGear Professional ActiveX SDK Development: Call the SetSolutionName, SetSolutionKey and SetOEMLicenseKey methods in the License Class. For example: IGCoreCtl1.License.SetSolutionName "Your Solution Name" IGCoreCtl1.License.SetSolutionKey &H473F47EC, &HDEDCEDC4,&HAFFBB23E, &HFBFBDE4A IGCoreCtl1.License.SetOEMLicenseKey "1.0.WkFoEmKFJkSdDHJfFDGsTRYdIUfIOsOPePf" For ImageGear .NET 32 bit/64 bit Development: Call the SetSolutionName, SetSolutionKey and the SetOEMLicenseKey methods in the ImGearLicense Class. For example: ImGearLicense.SetSolutionName("Your Solution Name"); ImGearLicense.SetSolutionKey(0x473F47EC, 0xDEDCEDC4, 0xAFFBB23E, 0xFBFBDE4A); ImGearLicense.SetOEMLicenseKey("1.0.WkFoEmKFJkSdDHJfFDGsTRYdIUfIOsOPePf"); For ImageGear SilverLight Development: Call the SetSolutionName, SetSolutionKey and the SetOEMLicenseKey methods in the ImGearLicense Class. For example: ImGearLicense.SetSolutionName("Your Solution Name"); ImGearLicense.SetSolutionKey(0x473F47EC, 0xDEDCEDC4, 0xAFFBB23E, 0xFBFBDE4A); ImGearLicense.SetOEMLicenseKey("1.0.WkFoEmKFJkSdDHJfFDGsTRYdIUfIOsOPePf"); For ImageGear Pro JAVA SDK Development: A solution key should be added to a certain source file and the project should then be rebuilt.This source file is License.java, found under \ImageGear v15\MD\Java\Samples\accusoft\Samples\Shared After adding the key the file content will look like the example below. //////////////////////////// package accusoft.Samples.Shared; public class License extends Object { public final static String Key = "0.9.sGwRbeZowNwLmfS6sKbopNy9khghKJkhKhkJHkHKHKhkkkIwK5KuoE9soZxnIu9gxyInKdCdiZ KpfmR3f3KnowoyCpLnL56nLsLENwenRu6geERwNwREfmayVkp"; } /////////////////////////// |
Q8: How do I know what files to deploy? The Deployment Packaging Wizard is used to deploy your application. Please refer to the “Deploying Your Product” section in the appropriate Image Gear help file for a detailed explanation. |
Q9: How do I know what version of ImageGear I have installed? Run one of the samples. Click Help->About. It will display the version that you have installed. |
Q10: I pasted the text of the licensing message in the Accusoft License Manager and get the following message: “The manual key you specified is incomplete. Please check it and try again”. Why is this and how can I resolve this issue? This message occurs because the text being passed into the License Manager has not been formatted correctly. For example, the text has been entered as follows: 1.0.E9iU5qrUlhzRJRs7XOryeczOs9scVSlOf95LIUfLIF62VFDQsSfcIFnh5LeRaQn25252z7Vyic5FzSrvDR67zLnc69 nAs2XUsUDLsyVqiL5FILi7XLrcJOaq6qecD7fczv6O6QDSDv5OfFIFDvI2J7rOI2XhJ7rAVLJqrLiFDRz95FVOJFiOrc6R 5yVFihlUDS5hPLe7DA5Orc6UzRDhzOn9ecfc6LzciFiFrve2eFJhIAfAsqsODAa7JLnAnOX96FXRDOz9rSILJAn7XOnyaQ zhJUIS52VqI9zRIUIL5UI259DQV2icnF6ysAIAa2JS6262XFDylQ6LsQeUIF6vXUlOrLVFiyrU67XRI2Dc5U69V7aRX7l2 6Olh5hsceFISDLIqncIPfrq The text needs to be entered exactly as listed below where the Access Key precedes the License Key. For example: <Access Key>,<License Key>,, 66BTTY4KQ68SQ33Q6AK8, 1.0.E9iU5qrUlhzRJRs7XOryeczOs9scVSlOf95LIUfLIF62VFDQsSfcIFnh5LeRaQn25252 z7Vyic5FzSrvDR67zLnc69nAs2XUsUDLsyVqiL5FILi7XLrcJOaq6qecD7fczv6O6QDSDv5OfFIFDvI2J7rOI2XhJ7rAVL JqrLiFDRz95FVOJFiOrc6R5yVFihlUDS5hPLe7DA5Orc6UzRDhzOn9ecfc6LzciFiFrve2eFJhIAfAsqsODAa7JLnAnOX9 6FXRDOz9rSILJAn7XOnyaQzhJUIS52VqI9zRIUIL5UI259DQV2icnF6ysAIAa2JS6262XFDylQ6LsQeUIF6vXUlOrLVFiyr U67XRI2Dc5U69V7aRX7l26Olh5hsceFISDLIqncIPfrq,, |
Q11: I am running the License Manager in a version of ImageGear earlier than v17 and am getting an error about the Licensing Service not being found? Why is this and how can I resolve the issue? The location of the Licensing Service has been moved and you will need to download a particular version of the License Manager from the appropriate link below. Once you download, please run the License Manager as you normally would and this should resolve your issue. ImageGear Professional 32 bit http://ftp2.accusoft.com/ImageGear/ALM_IGPro32.exe 64 bit http://ftp2.accusoft.com/ImageGear/ALM_IGPro64.exe ImageGear .NET 32 bit http://ftp2.accusoft.com/ImageGear/ALM_IG.NET32.exe 64 bit http://ftp2.accusoft.com/ImageGear/ALM_IG.NET64.exe |
Q12: I am trying to obtain an Evaluation License, but do not have Internet Access and therefore am not able to run the License Manager via the web access. How can I get an Evaluation License? Please follow the steps listed below to obtain an evaluation license: 1) Run the License Manager located on the Start Menu under Accusoft. 2) Select the Help button which will display the instructions to obtain an evaluation key. The evaluation key will be emailed to you. 3) When you receive the License Key from us please paste it into the License Manager and follow the instructions as documented in the License Manager help to complete the evaluation licensing process. |
Q13: I am looking for previous IG installers. Where can I find these earlier installers? The earlier installers are located at the link listed here: http://support.accusoft.com/support/UpdateCenter/s_Product_Archive.aspx |
Q14: Why do I see a licensing related message when trying to run the samples after installing the SilverLight SDK in evaluation mode? The issue is likely being caused by the fact that the web server must be configured properly for ImageGear Silverlight to run in evaluation mode. These steps are outlined in the "Installing and Using IG" Table of Contents section at the link listed below: http://www.accusoft.com/resourcecenter/documentation/ImageGear-Silverlight/v17/ReleaseNotes/index.htm If the issues persist please email sales@accusoft.com for further assistance. |
Q15: How do I set-up and use a Server License after receiving the config.txt file? 1) Save the config.txt, previously sent from your purchase of server licensing, to the target server in a readily available directory 2) Run the following utility: C:\Program Files\Accusoft\ImageGear.NET17\LDK\Bin\LDK\Bin\SLU.exe 3) When the utility launches, click the Browse button, and browse to the config.txt file saved in step 1 4) Click Auto Register Your application will now be registered and ready to be used. |
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