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Why does my font look different when rendered in PrizmDoc Editor?
If the font in the document is not a font loaded on the server running PrizmDoc Editor, then Editor will attempt to substitute a font that is closest in appearance to the font used in the document.
Can I prevent users from downloading the document they are editing?
Yes. You can easily remove the download option from the editor menu. Additionally, to completely prevent someone from being able to manually download the document via a network request, you should configure your proxy or web tier to prevent access to the REST API route that supports the download option (GET /api/v1/sessions/:sessionId/document). Refer to the PrizmDoc Editor API documentation for more information.
Can users download the document they are editing as a DOCX?
Yes. By default, the editor menu has a download option that lets the user download the current state of the document as a DOCX file.
Can users download the document they are editing as a PDF?
Not yet, but soon. We’re working on an option which will let you connect your PrizmDoc Editor server to the powerful conversion services available in our separate PrizmDoc Viewer product, which is available as part of our fully-managed PrizmDoc Cloud or self-hosted offering. In this scenario, there will be a Download as PDF option in PrizmDoc Editor.
How can I improve font fidelity?
We are working on providing you a way to provide us with your own licensed fonts to be used. Watch for this feature in an upcoming release.
Is it possible to use PrizmDoc Editor to edit a document offline?
No. PrizmDoc Editor is tolerant of network connectivity problems like bad WiFi. However, if PrizmDoc Editor loses connectivity with the server for too long, editing functionality will be disabled until the network connectivity can be reestablished.
Is there a guide for server sizing for PrizmDoc Editor?
With PrizmDoc Editor, most of the processing is done in the client browser. This makes the server hardware requirements quite modest. Due to this operation, there is no need for a complex server sizing guide. Just use any server which meets our minimum hardware requirements (3.75 GiB memory, 1 vCPU, 4 GB SSD storage; in AWS, an m3.medium).
What file formats does PrizmDoc Editor accept?
PrizmDoc Editor currently only accepts .docx files.
What happens if my Editor client loses connection to the Editor server or my license becomes invalid?
The client currently pings the server every 15 seconds. If it fails to connect or if the license expires and becomes invalid, it will display a dialog indicating that it cannot save changes. The dialog will be dismissed automatically as soon as the connection is restored (or the license becomes valid).
What server operating system do I need to run PrizmDoc Editor?
PrizmDoc Editor is delivered as docker image. You can run it on any docker host.
Where can I find code samples for PrizmDoc Editor?
Code samples are embedded in the PrizmDoc Editor API documentation.
Can I move a license from one machine to another?
Currently there is no way to move a license key from one machine to another. Once a license key is tied to a machine, you can remove it from the machine (using the License Manager or manually deleting it from the registry), but that will not credit a license to your account. That said, if you run into an issue where you have licensed a machine by mistake, please contact info@accusoft.com as they will work with you. We understand this is a current limitation of our licensing system and don’t want you to be adversely affected. Also, typically a development license comes with three “keys”, so if you want to license an additional machine you most likely can. Run and log in to the License Manager and you can see the number of license keys remaining.