Technical FAQs

You must be running PrizmDoc Viewer version 13.10 or above in order to use this integration.

Question

Can I make a feature request?

Answer

Yes. You can submit your request here by clicking “Add a new Idea”.

Question

How do I submit a bug if I’m using your free version?

Answer

Please submit bugs here.

Cells does not support concurrent/collaborative editing of the same document. It is designed for a linear workflow where saved data is made available to authorized users, enabling them to start with a spreadsheet that was previously populated by someone else.

There are 2 ways to password protect a document

  • Protected sheet for locked cells – we display the document as is and respect locked and hidden cells, but we don’t allow inputting the password to unlock it.
  • Password protected document for opening – we currently don’t support this use case; instead, it will fail to process the file with UnsupportedFileFormat.
Question

Why am I experiencing poor zoom or layout experience on mobile devices when pinching and navigating?

Answer

For the best mobile experience make sure and include the following meta tag in the head section of the document containing the viewer:

<metacontent="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"name="viewport"/>

 

Question

Why is the viewer not rendering my PDF?

Answer

Please check the developer console of your web browser to troubleshoot issues with documents not rendering, our product will report all errors and debugging information there.

Question

Can I remove your branding without the additional advanced features such as eSignature and annotation?

Answer

Yes, please contact us for more information on this request.