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NetVue FAQ

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Q1: Why do I see the following message when trying to view an Office 2007 file in Netvue v4.1 or 4.2? “Cannot render document: File:test.docx , ImageGear error -2010 in row 300”. How do I resolve the issue?
Q2: Why when using Windows Server 2008 are none of the settings in the Render Settings options being saved?
Q3: Why do I get the following message? “NetVue Server Status, Server has yet to be initialized”. How do I correct this issue?
Q4: Why after installing and trying to run one of the samples do I see a dialog displaying as follows, “Server Error, Can’t Create Document, "Name of Image Here".
Q5: Why would I see a login dialog after installing the product when trying to view an image?

Q1: Why do I see the following message when trying to view an Office 2007 file in Netvue v4.1or 4.2? “Cannot render document: File:test.docx , ImageGear error -2010 in row 300”. How do I resolve the issue?
The error occurs because the Office 2007 Rendering settings are not enabled by default in the NetVue Render Settings tab. The steps to resolve this issue are detailed below:

1) In the Netvue Server controls access the Rendering Settings option and Scroll Down to the Auto-Detect Microsoft Office 2007 Documents.

2) Ensure this option is checked and click submit.

You should now be able to open Office 2007 Documents.

Q2: Why when using Windows Server 2008 are none of the settings in the Render Settings options being saved?
This is because under IIS 7 it is necessary to add an actual user as this version of IIS does not allow you to just have an anonymous user. The steps to add this user are detailed below.

1) Access the Administrative Tools in the Control Panel and the IIS Manager.

2) Access the Authentication Panel and the Anonymous Authentication option. Choose Edit and Add an actual user.

3) Close out of IIS and you should now be able to adjust any of the settings where you had issues before and they will be saved.

Q3: Why do I get the following message? “NetVue Server Status, Server has yet to be initialized”. How do I correct this issue?
The items listed below are all possible causes of this message. Please verify all have been done as doing so should resolve the issue you are seeing.

1) Make sure that ISAPI filters are enabled on the server.

2) Make sure the NetVue service has been started as it does not start automatically. The default Startup Type is Manual. Once the installation of ImageGear Enterprise is complete, you should set the service’s Startup Type to Automatic.

3) Make sure that access has been granted to this registry location: HKEY_LOCAL_MACHINE\SOFTWARE\AccuSoft\NetVue.

If the issues persist please obtain the nvserver.log and send to support@accusoft.com. The log will help us to determine what might be causing the issue.

Q4: Why after installing and trying to run one of the samples do I see a dialog displaying as follows, “Server Error, Can’t Create Document, "Name of Image Here".
The reason this issue occurs is there is a registry key that needs to be added on the server where NetVue was installed. The steps to do add this key and resolve the issue are outlined below:

1) Run Regedit to open the registry editor on your system.

2) Access the registry location listed below:

HKEY_LOCAL_MACHINE\SOFTWARE\AccuSoft\NetVue\Common\RenderingSettings

3) If the key listed below is not present add it to the registry with an initial value of “0”. "MSOFFICE2007_AUTO_DETECT"="0

If the key is present then verify that it has a value of “0”.

4)Access the page where the error occurred previously and the issue should be resolved.

Q5: Why would I see a login dialog after installing the product when trying to view an image?
This can occur if the password on the NetVue_Anonymous account were changed from the default value of "Accusoft40" to some other value. The issue should be resolved by ensuring that the password is set to the default.