Accusoft Pegasus' PICVideo FAQ's

PICVideo FAQ

Q1: The text "PICVideo M-JPEG 3, www.accusoft.com" or "PICVIDEO, WWW.JPG.COM" is displayed on all my video files. How can I remove it?

Q2: Every time I view a video, a message box pops up, telling me I am using PICVideo in trial mode. How can I remove it?

Q3: I purchased and registered the 64-bit PICVideo M-JPEG Codec on my system, but still see the PICVideo M-JPEG 4 32-bit dialog displaying when playing my file in Windows Media Player. Why is this and how do I resolve this issue?

Q4: I've uninstalled PICVideo but the icons for my movies still have a Pegasus Imaging watermark on them. What do I do?

Q5: How do I register PICVideo v2 and/or how do I resolve the message, “The registration number is incorrect."?

Q6: How do I register PICVideo v3 and/or how do I resolve the message, “The Serial Number is incorrect. Please enter the correct serial number or press Cancel on the dialog.”?

Q7: How do I construct video clips from still images or save still image frames from video files?

Q8: I have PICVideo M-JPEG v3 installed and I'm having problems playing back an M-JPEG file.

Q9: I have PICVideo M-JPEG installed, but it won't show up in the list of codecs in VirtualDub and other programs.

Q1: The text "PICVideo M-JPEG 3, www.accusoft.com" or "PICVIDEO, WWW.JPG.COM" is displayed on all my video files. How can I remove it?

Either you have installed a trial version of our PICVideo Motion JPEG Codec, or it was installed by another vendor’s program. You need to either register or uninstall this product to eliminate the watermark. Trial mode is clearly indicated when installed by our software, and you also would have been informed that images created in trial mode are watermarked.

To register PICVideo:
Visit PICVideo on our website to make sure you have the latest version and purchase a license. PICVideo is priced very reasonably for home use.

To uninstall PICVideo codecs:
Go to the Start Menu, Control Panel, Add/Remove Programs. You will see a list of installed programs. To uninstall, double-click on each entry in the list that begins with Pegasus Imaging PICVideo... Restart the computer. Verify that none of the following files exists on your system: PVMJPG20.DLL, PVMJPG21.DLL, PVMJPG30.DLL, PVMJPG20.HLP, PVMJPG30.CHM, PVLJP20.DLL, or PVWV220.DLL. If any of these files are found after running the uninstaller, delete them. These are placed in the Windows system folder by our installer – c:\windows\system32 or c:\winnt\system32 – but may be installed elsewhere by other applications. For best results, search the whole system.

Q2: Every time I view a video, a message box pops up, telling me I am using PICVideo in trial mode. How can I remove it?

Either you have installed a trial version of our PICVideo Motion JPEG 4.0 codec, or it was installed by another vendor’s program. You need to either register or uninstall it to eliminate the message. Trial mode is clearly indicated when installed by our software.

To register PICVideo:
Visit PICVideo on our website to make sure you have the latest version and purchase a license. PICVideo is priced very reasonably for home use.

To uninstall PICVideo:
Go to the Start Menu, Control Panel, Add/Remove Programs. You will see a list of installed programs. To uninstall, double-click on the entry titled “Pegasus Imaging PICVideo Motion JPEG 4.0.” Restart the computer. Verify that none of the following files exists on your system: For 32-bit platforms: PVMJPG40.DLL, PVMJPG40.CHM. For 64-bit platforms: PVMJPG40.DLL, PVMJPGX40.DLL, PVMJPG40.CHM. If any of these files are found after running the uninstaller, delete them. For best results, search the whole system.

The PICVideo M-JPEG Codec 32 bit dialog displays because your system is currently set to launch the 32 bit version of the Windows Media Player by default. This invokes the 32-bit licensing verification in the PICVideo M-JPEG Codec. This can be resolved by making the 64-bit Windows Media Player the default codec. The link below outlines steps for completing this operation:

http://www.vista123.net/content/switch-change-or-set-64-bit-wmp11-vista-x64-default

Q4: I've uninstalled PICVideo but the icons for my movies still have a Pegasus Imaging watermark on them. What do I do?

Carefully select all the movie icons with the PICVideo watermark on them and then right-click on one of the icons. You should see an item on the menu that pops up called "Refresh Thumbnail". Select this item and force Explorer to regenerate the thumbnails, the PICVideo watermark should now be gone from the icons.

Q5: How do I register PICVideo v2 and/or how do I resolve the message, “The registration number is incorrect."?

There are a couple possible reasons you may be receiving this error

1) Please make sure you are entering your registration name EXACTLY as it appears in your registration email you received upon purchasing the product. This information is case sensitive.
Note: It is best to cut-and-paste from this email directly.

2) Please also make sure you are entering your registration information for the Decompressor product ID of 2011 and Compressor product ID of 2211. If the Product ID numbers are anything different than this, you are attempting to register a different Codec.

To check which Codec you have installed, check the Decompressor and Compressor Product ID on the Settings Window of the PICVideo Codec.

To display the Settings Window of the PICVideo Codec, please follow the steps listed below under the appropriate Operating System:

Windows 95/98 or NT system:
From the Start Menu, Settings, Control Panel, Multimedia applet, select the Devices tab then expand the Video Compression Codecs section. Select the PICVideo MJPEG CODEC and press the Properties button. Choose Settings and then enter the registration name and code in the appropriate box. Remember to cut and paste your name and number from the email Pegasus Imaging sent.

Windows 2000 system:
From the Start Menu, Settings, Control Panel, Sounds and Multimedia applet, select the Hardware tab, select Video Codecs, and then press the Properties button. From here, click the Properties tab, select the PICVideo MJPEG CODEC and press the Properties button. Choose Settings and then enter the registration name and code in the appropriate box. Remember to cut and paste your name and number from the email Pegasus Imaging sent.

Windows XP system:
From the Start Menu, Control Panel, Sounds, Speech & Audio Devices, Sounds and Audio Devices, select the Hardware tab, select Video Codecs, and then press the Properties button. From here, click the Properties tab, select the PICVideo MJPEG CODEC and press the Properties button. Choose Settings and then enter the registration name and code in the appropriate box. Remember to cut and paste your name and number from the email Pegasus Imaging sent.

Windows Vista System:
From the Start menu, select Program Files, Pegasus Imaging, PICVideo ,Video Codec Configuration Tool. Select "PICVideo M-JPEG Codec" from the list of codecs and click the Configure button to display the configuration dialog. Enter the registration name and code in the appropriate box. Remember to cut and paste your name and number from the email Pegasus Imaging sent.

Q6: How do I register PICVideo v3 and/or how do I resolve the message, “The Serial Number is incorrect. Please enter the correct serial number or press Cancel on the dialog.”?

PLEASE NOTE: These instructions apply to Windows Vista in addition to other operating systems.

From the Start menu, select Program Files, Pegasus Imaging, PICVideo 3, Video Codec Configuration Tool.

Select "PICVideo M-JPEG 3 VfW Codec" from the list of codecs and click the Configure button to display the configuration dialog.

Enter the appropriate serial number and registration code in the appropriate box and click OK.

If you are registering PICVideo for Windows XP SP2 on 64-bit AMD CPUs, you need to download the latest PICVideo from the website, version 3.0.0.11 or above. The download is here: http://www.accusoft.com/picvideo.htm.

If you are seeing a message that reads,”The Serial Number is incorrect. Please enter the correct serial number or press Cancel on the dialog”, please follow the steps as outlined below to resolve this issue:

1) First make sure you have installed the latest CODEC from the link in the email. If you need the installer you can obtain it here: http://www.accusoft.com/picvideo.htm.

2) Make sure you are registering the MJPEG CODEC and not the lossless JPEG CODEC or Wavelet CODEC.

3) Verify the Decompressor versus the compressor screens, as you have two different sets of numbers. The Decompressor Serial Number has a “D” in the 4th position of the Serial Number. The Compressor Serial Number has a “C” in the 4th position of the Serial Number.

Q7: How do I construct video clips from still images or save still image frames from video files?

PICVideo does not currently have this capability, however you can evaluate Gromada’s VideoMach product (www.gromada.com/VideoMach.html).

Q8: I have PICVideo M-JPEG v3 installed and I'm having problems playing back an M-JPEG file.

Please follow these steps to troubleshoot M-JPEG playback:
[1] Verify the file is actually an M-JPEG AVI.
Essentially, QuickTime files can only be rendered by Apple's QuickTime:
http://www.apple.com/quicktime
A good tool for getting info on movie files is GSpot:
http://www.headbands.com/gspot/
A good website for getting additional info on video types is fourcc.org:
http://www.fourcc.org

[2] Verify PICVideo M-JPEG 3 is set to be the primary M-JPEG codec.
You can check this by running our Codec Configuration Tool and verifying the "Make Primary M-JPEG Codec" box is checked.

If you're still having problems, please contact Pegasus Support (www.accusoft.com/request.htm) and describe:

- How you acquired the M-JPEG file. If you made the file yourself, please tell us your OS, the make and model of the capture device you used, the name and version of the software you used to create the M-JPEG file, and the colorspace from which you were encoding (compressing) [RGB24, YV12, etc.]
- What software you're having problems with. (For example, does the file play back fine in WMP and have problems in Adobe Premiere Pro 1.5.)
- For those of you editing, to which colorspace are you rendering (decompressing)? [RGB24, YV12, etc.]
- What compressor/decompressor settings are you using? Send a screenshot if you prefer.

Q9: I have PICVideo M-JPEG installed, but it won't show up in the list of codecs in VirtualDub and other programs.

One of our customers reported that vidc.cleaner (available at the link below) was able to fix this issue. Since it modifies the registry, please use it only as a last resort.
http://www.free-codecs.com/download/Vidc_Cleaner.htm