New Support and Upgrade Plans effective March 1, 2014

Support on New Product Purchases

All customers receive free Basic Support for 90 days after initial purchase, which includes email support and all product upgrades.

Customers wanting longer-term support may choose to extend Basic Support, or to move up to Priority or Expedited support.

Application Product Support

Basic Support for Applications

Basic Support provides email support and all product upgrades for licensed Accusoft applications. Basic Support ensures that customers receive each new Accusoft version release, providing end users with the most current technology available.

The price for a year of Basic Support is 20% of the current quantity discount price of the total Accusoft applications installed.

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Priority Support for Applications

Priority Support provides first-in-line priority email service with responses in less than six hours, plus live chat (available through My Accusoft) and direct phone support from the Accusoft support staff during normal Tampa, Florida business hours (GMT -5). Our support group is staffed by application experts and developers who are dedicated to providing timely, accurate and useful information.

The price for a year of Priority Support is 20% of the current quantity discount price of the total Accusoft applications installed plus $1,500 or 5% of the current retail price of the products installed (whichever is greater).

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Expedited Support for Applications

Expedited Support includes all of the benefits of Priority Support plus 24/7/365 technical support resources.

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Software Development Kit (SDK) Support

Basic Support for SDK and Deployment Products

Basic Support provides email support and all product upgrades for licensed Accusoft SDKs and associated applications developed and deployed using Accusoft code. This is an annual prepaid plan that ensures developers will be able to utilize and deploy upgraded technology with each new Accusoft SDK version release, providing end users with the most current technology available.

The price for a year of SDK Basic Support is 20% of the current quantity discount price of the total Accusoft SDK and deployment license purchases, paid annually in advance.

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Priority Support for SDK and Deployment Products

Priority Support provides first-in-line priority email service with responses in less than six hours, plus live chat (available through My Accusoft) and direct phone support from the Accusoft support staff during normal Tampa, Florida business hours (GMT -5). Our support group is staffed by developers who are dedicated to providing timely, accurate and useful information.

The price for a year of SDK Priority Support is 40% of the current retail list price of the SDK or $950 (whichever is greater) plus 20% of the current quantity discount price of all licensed SDK and deployment products.

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Expedited Support for SDKs

Expedited support includes all of the benefits of Priority Support plus 24/7/365 technical support resources.

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Accusoft reserves the right to change the terms of these services at any renewal period. Email sales for more info.

The sales team is always available as a backup to the support team.
If you feel you have an urgent support or sales issue please contact sales. They will assist you very promptly.