Annual Service Subscriptions

Support on New Product Purchases

All customers receive free Standard email support for 90 days after initial purchase during Tampa, Florida normal business hours. Product service pack releases are included at no charge during the initial support period. Standard email support may be continued after 90 days with the purchase of an annual Upgrade Subscription.

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Application Support and Upgrades

Upgrade Subscription
Licensed Applications may be covered by the Upgrade Subscription plan. This is an annual prepaid plan that ensures customers will be able to utilize and deploy upgraded technology with each new Accusoft version release, providing end users with the most current technology available at no additional license fee cost. This subscription will also extend standard email support beyond the initial 90 days to the length of the term of the Upgrade Subscription.

The price of an Upgrade Subscription is 20% of the current quantity discount price of the total Accusoft Application license purchases, paid annually in advance. Any customer not covered by this plan will incur an upgrade charge that is significantly higher than this plan.

Priority Support
All Accusoft application customers that have a current annual Upgrade Subscription plan are given the opportunity to purchase Priority Support. This annual program provides first-in-line priority email service with a less than six business hour response time, live chat (available through the customer portal) and direct phone support from the Accusoft support staff, during normal Tampa, Florida (GMT -5) business hours. Our support group is manned by application experts and developers who are dedicated to providing timely, accurate and useful information.

The price of Priority Support is 5% of the current retail list price of the licensed Application(s), per year, with a minimum annual fee of $1,500. Two named individuals may be registered for Priority Support for each Priority Support plan purchased.

Contact Sales for information about 24/7 Priority Support, or to extend service hours to match your time zone.

Consulting Services
Consulting services are available for application integration assistance.

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24/7/365 Technical Support

Gain access to 24/7/365 technical support resources with this support plan add on. Additional around-the-clock, emergency support is available to SDK or application customers who are on a current Priority Support Plan.

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Software Development Kit Support and Upgrades

Upgrade Subscription
Licensed Software Development Kits and associated applications developed and deployed using Accusoft code may be covered by the Upgrade Subscription plan. This is an annual prepaid plan that ensures developers will be able to utilize and deploy upgraded technology with each new Accusoft SDK version release, providing end users with the most current technology available at no additional license fee cost. This subscription will also extend standard email support beyond the initial 90 days to the length of the term of the Upgrade Subscription.

The price of an Upgrade Subscription is 20% of the current quantity discount price of the total Accusoft SDK and deployment license purchases, paid annually in advance. Any customer not covered by this plan will incur an upgrade charge that is significantly higher than this plan.

Priority Support
All Accusoft software development toolkit customers that have a current annual Upgrade Subscription plan are given the opportunity to purchase Priority Support. This annual program provides first-in-line priority email service with a less than six business hour response time, live chat (available through the customer portal) and direct phone support from the Accusoft support and development staff, during normal Tampa, Florida (GMT -5) business hours. Our support group is manned by developers who are dedicated to providing timely, accurate and useful information.

The price of Priority Support is 40% of the current retail list price of the SDK, per year, with a minimum annual fee of $950. A single developer may be registered for Priority Support for each SDK licensed.

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Per Incident Support

Priority Support is also available as needed without a support agreement. A pack of 4 "Support Incidents" may be purchased for $995, for use by one named individual. A Support Incident is defined as a single product issue or question that can be isolated to a single root resolution or answer. Accusoft in its sole discretion will determine what constitutes a Support Incident. A single Support Incident might require multiple contacts. On the other hand a single contact might be comprised of multiple Support Incidents.

PURCHASE PER INCIDENT SUPPORT