Accusoft

Support You Can Count On

Our team fully supports your development from the initial purchase through your implementation process.

Support Plans

Accusoft offers three annual prepaid support options for developers, including Standard Support, Priority Support, or Enterprise Support.  

Standard Support

Standard Support offers developers limited email technical support as well as access to upgraded technology with each new Accusoft product release. These features are accessible via the Accusoft customer portal at my.accusoft.com.

Priority Support

With Priority Support, developers can access product upgrades, priority email service with responses in less than six business hours, plus live chat via the Accusoft customer portal at my.accusoft.com. Additionally, Priority Support offers first-in-line direct phone support from the Accusoft support staff during normal business hours, 8:30 a.m. – 5:30 p.m. EST. Our support group is staffed by developers who are dedicated to providing timely, accurate, and useful information.

Enterprise Support

Enterprise Support (only available on select products) includes all of the benefits of Priority Support plus 24/7/365 technical support resources. Developers with production system emergencies will have access to an after-hours phone number provided in the Enterprise Support contract. 

Software Development Kit (SDK) Support Options

Support Options for SDK / Toolkit Developers

Standard Support for SDK / Toolkit Developers is 20% of the current retail list price of the total SDK / Toolkit purchase.

Priority Support for SDK / Toolkit Developers is 25% of the current retail list price of the SDK / Toolkit or $950 (whichever is greater).

Support Options for SDK Deployment Licenses

Standard Support for licensed deployments including Runtime, Server, Client, and Desktop options is 20% of the current retail list price of the total deployment license purchase.

Priority Support for licensed deployments including Runtime, Server, Client, and Desktop options is 25% of the current retail list price of the total deployment license purchase.

PrizmDoc Platform Support Options

Standard Support is 20% of the current retail list price of the total PrizmDoc license purchase.

Priority Support is 25% of the current retail list price of the total PrizmDoc license purchase plus $1,500 per named supported user.

For Enterprise Support, please contact sales for pricing information.

Cloud Services Support Options

Standard Support is included.

For Priority Support, please contact sales for pricing information.

Application Support Options for Prizm ActiveX Viewer and PicVideo

Standard Application Support is 20% of the total price paid for all applications installed.

Priority Application Support is 25% of the total price paid for all applications installed.

Enablement Services

Need help planning and managing your PrizmDoc Suite integration? We’re here to help. Learn more about our enablement services and work closely with Accusoft experts to experience a seamless implementation.