Accusoft offers three annual prepaid support options for developers, including Standard Support, Priority Support, or Enterprise Support.
Standard Support offers developers limited email technical support as well as access to upgraded technology with each new Accusoft product release. Standard Support is available Monday-Friday. These features are accessible via the Accusoft customer portal at my.accusoft.com.
With Priority Support, developers can access product upgrades, priority email service with responses in less than six business hours, plus live chat via the Accusoft customer portal at my.accusoft.com. Additionally, Priority Support offers first-in-line direct phone support from the Accusoft support staff during normal business hours, Monday through Friday, 8:30 a.m. – 5:30 p.m. EST. Our support group is staffed by developers who are dedicated to providing timely, accurate, and useful information.
Enterprise Support (only available on select products) includes all of the benefits of Priority Support plus 24/7/365 technical support resources. Developers with production system emergencies will have access to an after-hours phone number provided in the Enterprise Support contract.