Accusoft will be performing a system upgrade from February 2-6, 2023. As a result, certain external services will be temporarily unavailable during that time.
For more detailed information, Click Here.
I changed the value of viewingSessionTimeout
If you are using Windows, the value that you are looking to modify is the viewing.sessionLifetime in the central config file prizm-services-config.yml located in the root of the PrizmDoc installation directory (C:\Prizm on Windows, /usr/share/prizm on Linux).
Make sure it is uncommented and without any leading whitespace.
Additionally, please make sure the viewing.cacheLifetime is greater than the viewing.sessionLifetime value.
More information can be found here.
You must restart the PrizmDoc service in order for your changes to take affect.