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My PrizmDoc Cloud hosted server is reporting as unlicensed even though the license lease file is being written to the S3 bucket, what could be causing this?
This issue can occur when using a single S3 bucket for both licensing files as well as additional document storage. When our cloud licensing module attempts to search for the expected lease file inside of this S3 bucket, it requests the list of objects in that directory. However, whenever there are more than 1,000 objects in this bucket, this call only returns a list of the first 1,000 objects.
If there are over 1,000 objects in the bucket, then this could cause the Licensing Service to not see the license lease file when it gets the list of files. The result is that no lease file is found, which in turn causes the service to go unlicensed.
The solution for this issue is to make sure the bucket you are using for licensing is only used for that purpose. Should you encounter this issue, try moving all other files out of the bucket. If that is not possible, you may need to contact Accusoft Support to request changing the bucket your license uses for licensing.