Page Load Failed When Opening PDF Documents with Large Raster Content in PrizmDoc Viewer


When loading larger PDF’s or PDF’s with large raster content in the PrizmDoc viewer, you may receive a “Page Load Failed” error.

The may be caused by the process taking longer than 20 minutes to convert the file on the PrizmDoc Server

1. Make a backup of the Prizm\prizm-services-config.yml file
2. Modify the original file and remove the # and space in front of setting processIds.lifetime: 20m and set it from 20m to 1h
3. Restart the prizm service.

NOTE: You made need to make this setting higher depending on size and content of file.