Page Load Failed When Opening PDF Documents with Large Raster Content in PrizmDoc Viewer


03/26/2018

ISSUE:
When loading larger PDF’s or PDF’s with large raster content in the PrizmDoc viewer, you may receive a “Page Load Failed” error.

CAUSE:
The may be caused by the process taking longer than 20 minutes to convert the file on the PrizmDoc Server

RESOLUTION:
1. Make a backup of the Prizm\prizm-services-config.yml file
2. Modify the original file and remove the # and space in front of setting processIds.lifetime: 20m and set it from 20m to 1h
3. Restart the prizm service.

NOTE: You made need to make this setting higher depending on size and content of file.