Page Load Failed when viewing Word,Excel,PDF,or Text files in PrizmDoc Viewer running on CentOS7


03/26/2018

ISSUE:
Receive a “Page Load Failed” error when viewing Word, Excel, PDF, or Text files in PrizmDoc viewer, however, can view PNG, JPEG, and ACAD when running on CentOS7.

ROOT CAUSE:
This issue may be due to a missing library. Please ensure you verify all required libraries are installed. For a list of libraries please see:
http://help.accusoft.com/PrizmDoc/v13.1/HTML/webframe.html#Linux_Requirements.html

RESOLUTION:
To resolve this specific issue please run the following command on your CentOS7 PrizmDoc server:

sudo yum install -y libjpeg

Restart your server and you should now be able to view those document types.