What causes Session Expired errors in PrizmDoc?

Question

What causes Session Expired errors in PrizmDoc?

Answer

Session expired errors normally occur when a viewing session is open for longer than 20 minutes. 20 minutes is the default value of viewing.sessionLifetime in the PrizmDoc central configuration file, and you can increase it if you would like your Viewing Sessions to be active longer. On PrizmDoc Cloud this value is set to 5 hours.

You can find the relevant config file using the following file paths:

  • Linux: /usr/share/prizm/prizm-services-config.yml
  • Windows: C:\Prizm\prizm-services-config.yml