Accusoft will be performing a system upgrade from February 2-6, 2023. As a result, certain external services will be temporarily unavailable during that time.
For more detailed information, Click Here.
When running PrizmDoc on multiple servers using self-hosted cloud licensing, why is the service randomly stopping on one server but not another?
When using cloud licenses, we require that the server running PrizmDoc has internet access. The server needs to communicate with the Amazon S3 bucket used for the license, and also to verify you are within the CPU core count you are licensed for.
If you are seeing the Prizm service stop on certain systems with this type of
license, you can verify the following: