Question
When viewing documents using Internet Explorer 11, we are noticing an abnormally high CPU utilization. It gets worse when zooming in up to 800% through the PrizmDoc Viewer. It only seems to happen on certain machines. Why might this be happening?
Answer
A possible factor for this type of performance issue can potentially be corrected by enabling Internet Explorer’s hardware acceleration feature.
This feature can be enabled or disabled with the following steps:
Open Internet Explorer 11 , click on the Tools icon, and select Internet Options .
Navigate to the Advanced tab and enable the Use software rendering instead of GPU rendering option.
Click Apply and restart the browser.