Why am I getting an error when converting certain Powerpoint files to PDF?


We are in the process of converting multiple Microsoft Office documents to PDF files and noticed a few PowerPoint files are returning the following:

“errorCode”: “CouldNotConvert”.

What could be causing this issue?


This issue can occur specifically with PowerPoint files when using PrizmDoc’s MSO feature or PrizmDoc Cloud. When a document is marked as final, it becomes non-editable and the MS Office API does not allow the document to be edited and returns “errorCode”: “CouldNotConvert”.

Currently the only work around is to open the PowerPoint file in its native application and remove the Mark as Final flag and save the file.

At the time of writing, there exists a pending feature request for the ability to remove this flag automatically. The feature request can be seen here.