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In PrizmDoc Viewer, when viewing Excel documents that have pictures on certain spreadsheets within that document, the pictures are not displayed.
This appears to happen only if PrizmDoc has the Microsoft Office Conversion (MSO) feature enabled. This issue does not occur if PrizmDoc is using LibreOffice.
Why is this happening?
The issue is related to an Excel “Page Setup” option called “Black and white”. The option is located in Excel under File, Print, Page Setup and is only respected when PrizmDoc has the MSO feature enabled.
File, Print, Page Setup
When using LibreOffice, this setting does not exist and is ignored, which is why you can see the pictures.
By default, this option is disabled in Excel, so that specific option would have to be manually set by the creator of the document.
As a workaround, ensure that the “Page Setup” option for “Black and white” is not checked on any spreadsheets in an Excel document that has pictures.