Join us for an engaging webinar, as we unravel the potential of AI for revolutionizing document management.
Watch Now
Enable your employees to remain productive throughout the document management process.
Read More
Learn how SmartZone uses a regular expression engine integrated into the recognition engine to achieve the best possible accuracy on data that can be defined by a regular expression.
Docubee is an intelligent contact automation platform built to help your team success
We are trying to create new viewing packages, however, in the [prizmdoc_process] table we see the process is 100% complete. However, the error code field indicates an Internal Error.
The document does not display in the viewing session and gives a 480 error. The following error code is:
{errorCode: “ViewingPackageNotUsable”}
What might be the issue?
When creating viewing packages, the PrizmDoc Application Services (PAS) uses the PrizmDoc Server to do the conversion work. In order for the viewing package to be created successfully, the PrizmDoc Server needs to be licensed and healthy.
If you see an error “ViewingPackageNotUsable” this can be related to the PrizmDoc Server either not being healthy or specifically not being licensed.
To verify the PrizmDoc Server status and if it is licensed, you can run the following command on the PrizmDoc Server in a web browser:
http://localhost:18681/admin