Why is it taking a long time to load PDF documents when viewing a document in PrizmDoc using Google Chrome 71?


Some of our users using Google Chrome have been reporting that PDF document loading and page rendering is extraordinarily slow. This is making the workflow unusable. What could have caused this issue to start occurring?


An issue was discovered in Google Chrome 71 that was causing this issue. The issue was resolved in Google Chrome 72 (released in Jan 2019).

If you are experiencing this PDF loading issue with PrizmDoc, and you are using the Google Chrome browser, please verify that you are using the latest stable version here: