Why is my Prizm Services status displayed as "Starting" and a clock icon is displayed on the ms-office-conversion-service?


I have just installed PrizmDoc to my Windows server. When checking the status using http://localhost:18681/admin, the service is showing in a starting phase and ms-office-conversion-service is showing a clock icon, but it never starts.

What are some reasons as to why this might occur?


This can happen if your PrizmDoc license has the MSO feature enabled and you do not have Microsoft Office 2013 or 2016 installed, or Office 2013 or 2016 is not activated.

To fix this issue you can either:

  • Install Microsoft Office 2013 or 2016, activate it, and reboot the server.


  • Switch PrizmDoc to use LibreOffice until you are able to install Microsoft Office by modifying C:\Prizm\prizm-serivices-config.yml and updating the line:

    #fidelity.msOfficeDocumentsRenderer: auto


    fidelity.msOfficeDocumentsRenderer: libreoffice