Question
After restarting the Prizm Services, you may notice that the http://localhost:18681/admin
status page shows a status of “unhealthy” and in the Internal Services section, the mongo-manager-service is showing a clock, and the text-service is showing a red x.
How can this be fixed?
Answer
Reason:
This will typically occur when the mongo-manager-service detects an unclean shutdown and the cache gets corrupted.
How to Verify:
You can do a search in the C:\Prizm\logs\mongod.log
file on Windows or the /usr/share/prizm/logs/mongod.log
file on Linux for the word "unclean" and you may find the following error:
Detected unclean shutdown -
C:\Prizm\cache\mongo-manager-service\data\mongod.lock is not empty.
Resolution:
Stop the Prizm Services .
For PrizmDoc 13.3 and above, clear out all subfolders under prizm\cache
(leave the prizm\cache
folder).
For PrizmDoc 13.2 and prior, clear out all files and subfolders under C:\Prizm\services\mongo-manager-service\bin\mongodb\data
Start the Prizm Services .