In preparation for Hurricane Ian, Accusoft’s systems will be unavailable starting September 27, 2022, at 12:00 PM. We anticipate having services restored on September 30. An email will be sent out as soon as services are available.
As a result, certain external services will be unavailable during that time. This may impact your operations in the areas listed below.
The following processes/systems will be impacted:
New Software Deployments
This system unavailability will impact any customer who is planning to deploy a new software installation using Accusoft’s technologies during this time period. You will not be able to make use of any new licenses until system access is restored. Please feel free to reach out to your sales team with any questions or concerns at firstname.lastname@example.org.
This will have no impact on any existing licenses. Any previously deployed licenses and associated Accusoft technology will continue to operate without interruption during this period.
Customer Portal and Support Tickets
During this system unavailability, users will not be able to log in to the Accusoft Customer Portal. This will impact the ability to create or access support tickets or view and download licenses. Anyone currently enrolled in an Accusoft support plan should email email@example.com for assistance during this time.
During this system unavailability, users will not be able to process credit card payments
We will send a note as soon as all services are restored.
Questions? For more information, please contact sales at firstname.lastname@example.org.
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