Passenger’s Community Platform Sees Major Growth with PrizmDoc Cloud
Companies know that a positive customer experience is a crucial element in retaining business. Some use market research firms to better understand the needs of consumers, but Passenger sought a more direct way to help client organizations learn more about their core customer base. Passenger thus created Fuel Cycle, an online community platform to help some of the world’s leading brands engage with current and prospective customers. It gives users a voice, and helps firms gain better insight into consumer needs and tendencies. Passenger sought an overarching solution that would meet the needs of this vast community base, and PrizmDoc Viewer helped Passenger reach that goal.
About the Client
Passenger, with home offices on both coasts, is a global private online community provider that helps companies interface directly with their customers. Its broad base of corporate clients participates in these communities to establish relationships with consumers and create an atmosphere of trust.