Technical FAQs

Join us for an engaging webinar with Dan Lee, Senior Product Manager at Accusoft, as we unravel the potential of AI for revolutionizing document management within your ECM.

Key Insights to be Discussed:

• Document Automation with AI
  Learn how AI technologies can streamline document-related tasks, such as data extraction, classification, and indexing
• Document Search and Retrieval Enhancement
  Discover the transformative power of AI-driven semantic search, enhancing document navigation and boosting decision-making and productivity.
• Security and Compliance
  Explore how AI plays a pivotal role in bolstering document security and ensuring compliance with industry regulations.

This webinar will delve into real-world cases showcasing PrizmDoc AI Integrations for PII identification within documents.

Key Take-Aways:

• How to configure PrizmDoc AI to identify PII in documents in your environment
• How to use PrizmDoc AI for PII detection
• Understanding of potential future PrizmDoc AI Integrations to further streamline your document workflow

Don’t miss this opportunity to shape the future of document management with AI.

Organized each year by ALM, LegalTech is one of the most important events for the legal industry. The conference brings together a broad variety of experienced legal professionals and innovative LegalTech providers to highlight the business, regulatory, technology, and talent trends in the market. In previous years, LegalTech was held in New York City and attended by more than 8000 people.

LegalTech 2021 Is Now Legalweek(year)

This year, however, the COVID-19 pandemic has forced the organizers to take a different approach. The first decision involved shifting LegalTech from an in-person conference to a fully virtual event in order to protect the health of both attendees and organizers. While many industry events have made a similar transition, the LegalTech team went a step further by breaking the conference into a series of five interactive virtual events held over the course of 2021. This new virtual series was dubbed Legalweek(year) and aims to provide legal professionals with a powerful resource for working through an unprecedented era.

“This decision was made to address the needs of our legal community during these trying times of COVID-19 and to provide the type of innovative education, solutions, and connections that is so crucial to legal leaders,” said ALM’s Mark Fried. “The 2021 series will set the stage for a resurgence in the legal sector and a big ‘Welcome Back’ to attendees for our in-person Legalweek event (in 2022).”

The first virtual Legalweek(year) event is scheduled for February 2-4, 2021 and will feature bestselling author and political leader Stacey Abrams, legal AI expert Josua Walker, and former New Jersey governor and federal prosecutor Chris Christie as keynote speakers. Attendees will not only be able to participate remotely, but they will also have an additional six months worth of on-demand access to virtual content following each event.

Visit the Accusoft Legalweek(year) Virtual Booth

As a longtime sponsor of LegalTech, Accusoft is proud to participate in this groundbreaking series of virtual events. The conference has historically been a great opportunity for us to speak directly with the independent software vendors and legal IT professionals about the latest industry trends and LegalTech applications. 

This year, we’ll be hosting a “virtual booth” through the Legalweek(year) event site. Whether you’re a developer looking to solve a particular software challenge or a project manager building an in-house solution for your firm, you’ll find plenty of resources and support at the Accusoft booth. Read through our numerous case studies and LegalTech whitepapers or schedule a meeting with one of our product specialists to learn more about our SDK and API integrations for legal software. You can even chat with someone in real time if you need a quick answer!

After completing registration, Legalweek(year) attendees can access the Accusoft virtual booth during the event simply by logging into their account.

Our LegalTech Solutions

Accusoft’s combination of content processing and conversion integrations help today’s innovative LegalTech applications reach their full potential. As law firms and legal departments incorporate more technology into their everyday operations, they need software tools capable of automating workflows, simplifying eDiscovery, and facilitating secure collaboration.

PrizmDoc Viewer

Our feature-rich HTML5 document viewer allows users to seamlessly view a variety of document and image files within their secure web application. Thanks to PrizmDoc Viewer’s powerful REST APIs, developers can provide additional functionality, such as annotations and redactions, that is essential for legal organizations.

PrizmDoc Editor

In addition to allowing users to edit DOCX files within the secure confines of their LegalTech applications, PrizmDoc Editor’s automated document assembly features streamlines the contract creation process to improve efficiency and accuracy. Documents can be assembled programmatically, incorporating commonly used or specific clauses, special language, and client data to eliminate “cut and paste” errors. Once documents are assembled, PrizmDoc Editor’s sharing tools allow firms to control access and ensure that everyone is working from the same up-to-date version.

ImageGear

With the ability to read, convert, and compress a wide range of files, our ImageGear SDK integration provides LegalTech applications with the tools they need to manage almost any type of file collected during the eDiscovery process. Powerful optical character recognition (OCR) capabilities allow ImageGear to read a wide variety of languages from around the world and convert scanned documents into searchable plain text or PDF files.

LegalTech in 2021 and Beyond

As legal organizations continue to make strides toward achieving true digital transformation, they will need versatile LegalTech applications capable of adapting along with them. Accusoft’s family of SDK and API integrations can help developers leverage the power of their innovative software tools and free up resources to focus on improving their core capabilities.

We hope you’ll join us at Legalweek(year) on February 2-4, 2021. Our booth will be available throughout the virtual event, so stop by to find out how Accusoft can help you realize the potential of your LegalTech applications.

Long resistant to technological change, the insurance industry has made great strides over the last decade to implement innovative InsurTech solutions that upend longstanding market practices. As insurance providers explore new strategies for attracting a new generation of customers, they continue to rely heavily upon InsurTech developers to build the solutions that help them expand their customer base.

The Insurance Industry’s “Protection Gap”

Today’s insurance companies are offering more products and services than ever before, and yet at the same time, most people are carrying less insurance they need to protect themselves from risk. This “protection gap” is at least partially the result of large amounts of friction when it comes to purchasing insurance. People are either choosing to not buy insurance products, or they don’t know what options are available to them.

Part of this problem is the result of outdated models many organizations use to sell insurance. There’s an old adage that insurance is something that is “sold” rather than something that is “bought.” In this model, customers are expected to interact with an insurance agent who actively sells them a particular coverage.

Unfortunately, this model is becoming less and less effective in an increasingly digitized world, especially when it comes to younger generations of customers who expect the same level of frictionless convenience from insurers that they now get from many financial services (especially those powered by FinTech solutions).

What Is Embedded Insurance?

One potential solution to this challenge is a new strategy known as embedded insurance. This approach first identifies purchases or situations where insurance is required or would present clear added value. Some examples could include the purchase of an automobile, a vacation package, or even a potentially hazardous activity like skiing. An appropriately risk-adjusted insurance package is then offered to customers at the point of sale, or “embedded” within the customer experience.

There are tremendous advantages to this strategy. In the first place, it allows insurers to offer their products to customers who need them most at the precise point when they need them. Rather than having to go through the laborious process of contacting an insurance agent to get a quote for a new automotive policy after someone buys a new car, they can simply update their plan or add insurance services at the same time they’re purchasing the car itself. Customers are less likely to put off getting insurance (and then often forgetting to do so later), and the insurance provider has an opportunity to offer services to the people most likely to purchase them. For the provider, it’s a much more efficient approach than relying on outdated cold calling techniques to sell policies that may or may not meet the current needs of a customer.

Technical Challenges of Embedded Insurance

In order to embed insurance offerings effectively, however, providers first need to overcome a few technology challenges. From improved data capture tools that allow them to conduct faster, more customized underwriting to integrations that connect their applications to partner ecosystems, a new generation of InsurTech solutions will be needed to remake insurance business models.

Better Data Capture

Having accurate information is essential to insurance underwriting. This is even more important when it comes to embedded insurance because rates need to be calculated quickly so they can be provided along with other purchases. In many cases, form information may need to be processed quickly to obtain key data on the customer and the details of their purchase. When InsurTech applications are equipped with automated forms processing tools, they can quickly extract key information and use it to make faster, more data-driven decisions.

Versatile Viewing Capabilities

Whether an InsurTech application stands on its own or is integrated into another service offering, customers will often need to view information about their policy options in order to make an informed decision. On the firm’s end, insurance agents may need to review application details or bring up other resources to review when finalizing rates. By building viewing capabilities into their InsurTech applications with integrations like an HTML5 viewer, developers can ensure that their customers will never be caught depending upon external platforms for document viewing or sharing.

Expanded Contract Automation

Many insurance policies still require some form of contract, even if digital signature technology allows these forms to exist entirely in electronic format. Having the ability to rapidly assemble a contract as part of an embedded insurance solution can further enhance the streamlined customer experience. InsurTech developers can integrate automated document assembly tools to rapidly build contracts from pre-existing templates and quickly fill in the necessary details or add additional clauses.

Accusoft InsurTech Solutions for Embedded Insurance

Accusoft’s collection of SDK and API integrations give InsurTech developers the tools they need to enhance the flexibility of their applications. Our software solutions provide proven, market-ready viewing and processing features so development teams can keep their focus on refining their platform’s innovative core functionality. Whether it’s the versatile forms processing features of FormSuite, the powerful HTML5 viewing capabilities of PrizmDoc Viewer, or the automated document assembly tools of PrizmDoc Editor, Accusoft integrations can help InsurTech developers get their applications to market faster and explore the possibilities of embedded insurance.

We’ve been working hard to design software integrations that meet the needs of the insurance industry and InsurTech developers. Download our InsurTech solutions fact sheet to see how our constantly evolving family of SDKs and APIs can improve your application’s capabilities and performance.

Sept. 7, 2022 – TAMPA, Fla. — Accusoft, a software development company specializing in content processing, conversion, and automation solutions, and Snowbound, a leader in document viewing and conversion SDK solutions, announced today that they have entered into a definitive agreement under which Accusoft will acquire Snowbound. In the largest acquisition in its 30-year history, the transaction will significantly expand Accusoft’s presence and product portfolio.

Snowbound’s VirtualViewer® technology, supported by its powerful RasterMaster® SDK, supports numerous formats including PDF, MS Office, AFP, DWG, TIFF, email, video, audio files, and more within one universal interface. Its REST API and RESTful content handler provide a more flexible development and deployment capability enabling it to be easily integrated into most applications. In addition, the company offers connectors for IBM FileNet, Alfresco, and Pega. This acquisition will enable Accusoft to expand into new viewing and collaboration technologies offering customers a more robust web-based document viewing experience. 

“Today, we celebrate the joining of two companies who have both driven significant innovation for web-based viewing, conversion, and imaging SDK technologies. I have always had the utmost respect for Snowbound’s leadership team and their employees as we have competed against one another for sales opportunities over the decades.  I am honored to bring Snowbound into the Accusoft family,” said Jack Berlin, CEO of Accusoft.

“We were incredibly selective as we looked for the right acquisition partner. We were deliberate in selecting an organization with a leadership team and product portfolio that would be compatible with our own, and that would continue to grow, develop and nurture what we have built at Snowbound. We have proudly driven 26 years of innovation in the way that companies securely share, collaborate, and process documents and images.  With the acquisition, our technology will expand RasterMaster®’s and VirtualViewer®’s Java-based feature set and allow continued empowerment to customers as they navigate the ever-changing world of digital transformation and the complexities of document management,” Simon Wieczner, CEO Snowbound.

While the acquisition is complete, Accusoft will wait until January 2023 to take full operational control of Snowbound. In the meantime, the two leadership teams will partner to close out a strong 2022 and transition the team and its assets.

For more information about Accusoft, please visit https://www.accusoft.com/.

About Accusoft: 

Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. Backed by 40 patents, the company’s flagship products, including OnTask, PrizmDoc™ Viewer, and ImageGear, are designed to improve productivity, provide actionable data, and deliver results that matter. The Accusoft team is dedicated to continuous innovation through customer-centric product development, new version release, and a passion for understanding industry trends that drive consumer demand. Visit us at www.accusoft.com.

About Snowbound

For over two decades, Snowbound Software has been the independent leader in document viewing and conversion technology. It plays an integral role in enhancing and speeding company workflows for the Fortune 2000, including insurance claims processing, financial transactions, and more. Snowbound excels in providing customers with powerful solutions for capturing, viewing, processing, and archiving hundreds of different document and image types. Thanks to its pure Java technology and multi-environment support, Snowbound’s products operate across all popular platforms and can be integrated into new or existing enterprise content management systems. Nine of the 10 largest banks in the United States (seven of 10 in the world), as well as some of the biggest healthcare providers, government agencies, and insurance companies rely on Snowbound for their mission-critical needs. For more information, contact us at 617-607-2010 or info@snowbound.com, or visit www.snowbound.com

From large payouts and losses in some segments to rapid growth in others, the insurance industry has experienced seismic shifts due to the COVID-19 global pandemic. To keep some semblance of normalcy during these changes and the aftermath, organizations are turning to InsurTech solutions for help. 

According to Deloitte, InsurTech investments remain strong, with COVID-19 simply shifting priorities to virtual customer engagement and operational efficiency rather than cutting budgets. Data collected by Venture Scanner indicates that the global InsurTech market generated $2.2B in the first half of 2020.

The Challenge of Advancing a Product to Meet Immediate Needs

Tasks once completed manually at insurance companies can bottleneck an entire system in just a few days and prevent insurers from winning much-needed revenue. For this reason, providers are scrambling to make fast efficiency gains while minimizing risks that could lead to unrealized business opportunities due to slow processing. When it’s feast or famine, with customers either signing up or making claims in droves, there’s no time to waste.

As a product developer in the InsurTech space, this puts you in a precarious position. After all, how can you add functionality overnight when it takes time to build those new capabilities? While some organizations may have the available workforce to rally and build new features quickly, most don’t. 

If you’re like most in the development space, finding and retaining talent is a challenge. What’s more, they’re likely already looking at a project backlog spanning many months—if not years. For this reason, augmenting existing solutions with white-label, third-party plug-ins is an attractive option. Now, let’s turn our attention to the type of functionality insurers need to navigate recent shifts.

4 Essential Capabilities for the Insurance Industry in the Wake of COVID-19

Pew Research found that by June of 2020 roughly 3% of Americans had already made a mass exodus from highly populated areas like New York, New York and San Francisco, California due to challenges posed by the COVID-19 global pandemic. This number has likely grown since June and will likely continue to grow as hubs of economic growth continue to shift and settle. 

For each insured individual that moves and retains insurance coverage, there’s paperwork. For many, they’ll even switch providers as their previous provider may not be able to provide competitive rates in their new location. The sheer change-management involved in migrations of this scale is daunting. Without the ability to process requests faster, insurance companies could find themselves struggling to keep up. 

To help your insurance industry clients effectively navigate the road ahead, your applications need to include greater data-capture, data-conversion, and optical character recognition technologies that reduce the need for manual intervention in document processing. 

1. Data Capture Efficiency  

As the number of file formats increases, insurance organizations need the ability to quickly capture and process hundreds of different image formats. Beyond simply capturing them, they often also need to aggregate and convert those multiple formats into a single, secure, and digitally accessible PDF.

Rather than trying to build everything from scratch, sometimes partnering with a third-party software developer can give you a leg up on all the delivery time associated with expanding feature sets for the insurance industry.  

Essential Capabilities Should Include:

• Support for multiple file formats
• Automated image-correction and optical character recognition technology
• Clean integration that maintains or improves processing speed 

Once data is captured, it then needs to be managed. To explore document management capabilities to consider when expanding your feature set for the insurance industry, click here. 

2. Identify Form Fields

Whether potential buyers are requesting new policies or current customers are evaluating existing policies, precise and efficient data-capture technologies can improve the ability of insurers to access important data and analyze policies. Adding these capabilities requires quite a bit of strategy. First, one must consider the core challenges involved in effective data capture: 

• Poor inputs that aren’t easy to correct and capture 
• Poorly designed forms that reduce image recognition success  
• Imaging technology that can’t recognize a robust number of file formats and fonts 

When contemplating the structure of boxes for character collection, our experts found that using a square shape rather than a rectangle results in less data loss. While rectangles may, at first, appear to save space and therefore be a more effective option, research showed that they typically don’t provide the average user enough space to clearly write letters or characters without interfacing with the boundary lines. Thus, square boxes improve data transfer success. 

Figure 1: Examples of ineffective rectangular boxes versus effective square boxes for character capture. 

This is just one factor to consider when streamlining form processing within an insurance technology application. To explore more research on this topic, download the Best Practices: Improving ICR Accuracy with Better Form Design whitepaper.  

3. Confidence Value Reporting for Data Recognition

Not all optical character recognition technology is created equal. That’s why it’s important to make sure any solution you either create internally or partner with a third party to integrate provides ongoing confidence value reporting for data recognition. Having this capability in place can alert you to problems before they lead to costly issues — like duplicated efforts, a poor customer experience, or incomplete data hindering contract processing. 

4. Use OCR to Identify Different Documents

Optical character recognition (OCR) can help insurance companies cut down on manual effort by identifying different forms automatically, which equips application developers like you to create automation within your company’s product that routes identified forms through predefined workflows. 

Without OCR, significant manual effort is required to process forms required to execute insurance contracts. When evaluating OCR capabilities to add to applications, keep in mind these essentials:

• Successful Character Recognition Rates – Given the highly regulated nature of insurance along with high fines for shortcomings, it’s often well worth the extra investment to get a solution with 99% accuracy versus 95%. 

• Multi-Document Recognition with High Confidence Values– Given the broad number of file types insurance organizations receive, having a software package in place that cleans up documents before running them through optical character recognition tools improves the likelihood of extracted data being usable. With cleaner data in hand, insurance agents are empowered to make better recommendations to customers, ensuring they’re not over or under insured.

These are just a few items to consider when adding document viewing and forms processing features to your application. While automated workflows may have given organizations heartburn in the past, the reality is that high-volume, fast-changing environments can’t survive without them. Markets are changing so quickly that without automation to help bring order to the chaos, the tidal wave of requests will overtake the underprepared. 

Help your clients better respond to not only COVID-19, but also future-proof their ability to streamline claims by expanding document viewing and form processing capabilities. To learn more about our insurtech capabilities, explore our content solutions for insurance companies.      

The software development industry is changing more rapidly than ever before. With new technology hitting the market on a regular basis, software vendors need to become flexible enough to adapt to the top coding trends if they want to remain competitive.

After a tumultuous 2020, the industry has seen a number of key trends emerge in the first half of 2021. Here are some of the top coding trends worth watching in the second half of the year.

Top 5 Coding Trends of 2021 (So Far)

1. Open-Source Evolution

Developers have been turning to open-source solutions for some time now as a quick way to integrate new features into their applications. While there are a lot of great benefits to using open-source code, it’s not always the simple solution that it appears to be. Substantial work may need to be done to implement the specific features an application requires. More importantly, open-source solutions rarely offer much in the way of support or security updates, and there can also be complicated intellectual property issues to consider when incorporating open source code into a proprietary application.

That’s why many innovative developers are using stable open-source solutions as a foundation for creating more feature-rich software SDKs. For teams building new applications, it’s often much easier to implement one of these integrations because it will require far less configurations and additional coding to get up and running. They can also get the benefits of dedicated support and not have to worry about whether their new integration will create any legal issues down the road.

2. UX Design

With the proliferation of Software as a Service (SaaS) platforms and the widespread use of open source development resources, it’s becoming easier for organizations to find the applications that suit their business needs. What they can’t always find, however, is a solution that’s easy for their employees and customers to use. That’s why the quality of an application’s user experience (UX) is quickly becoming a key differentiator in the software market.

Rather than implementing UX features at a later stage of the coding process, developers need to consider how users will interact with their solution from the very beginning. Software needs to be intuitive and easy to implement out-of-the-box. This applies equally to end-user products and developer-focused SDK integrations. No one has time to struggle with software that’s difficult to use. If a solution proves too cumbersome and hard to implement, customers will likely turn to a competing product that offers a better user experience. The more time developers spend considering their software’s UX, the better they’ll be able to adapt it to customer needs in the future.

3. Responsive Mobile Support

For many years, there was a somewhat artificial distinction between mobile software development and desktop development. But in a world where half of all internet activity comes from mobile devices, no developer working on web-based applications can afford to consider their software “just” for desktops. Just as website designers have been building pages that respond dynamically to different screen sizes and control interfaces, developers must also account for the unique characteristics of mobile devices.

The unique characteristics of mobile screens present specific challenges regarding the application’s user interface (UI). Simply providing standard desktop controls is bound to result in a frustrating mobile experience. Mobile responsive applications can accommodate touch-specific controls (such as pinch-to-zoom) without compromising the desktop experience at the same time. Developers must think about what kinds of devices their software solutions will be used on if they’re to build features and tools that will truly benefit their customers.

4. API Integrations

Today’s developers no longer need to build every feature their application might require from scratch. Thanks to a new generation of web API technology, it’s easier than ever to find software integrations that can quickly and easily add vital features without having to dedicate weeks of development time to building them. Understanding which web application features can be incorporated via a REST API helps development teams to focus their limited resources and time on the truly unique features that will help set them apart from the competition.

Utilizing web API technologies can streamline sprints and shorten development time significantly. That’s because much of the “trial and error” work of building a new feature is eliminated. Rather than designing and testing new capabilities for months, developers can simply implement a tested and proven web API integration within a matter of days. That helps to keep budgets under control and development schedules on track to make targeted launch days.

5. Remote Work

When the COVID-19 pandemic struck the world in early 2020, many software developers transitioned to a remote workplace arrangement. As other industries begin to tentatively return to the office, tech workers seem to have become quite accustomed to working remotely. According to a late 2020 survey conducted by Indeed, nearly half of participants reported that they now have the option to work remotely on a permanent basis, with 95 percent of them planning to do so. Perhaps even more telling, however, was the finding that 60 percent of tech workers are willing to take a pay cut in order to keep working from home.

Software vendors will have to accommodate these expectations if they hope to remain competitive when it comes to finding and retaining talent. Project managers should not expect work patterns to go back to the way they were before the pandemic. They will be better served focusing on how to organize remote work efficiently and how to provide the resources developers need to be productive while working from home. Transitioning to a more remote workforce is also allowing organizations to tap into a much broader pool of talent, which will help to bring more diverse voices and experiences into the development process.

Keeping an Eye on Future Trends

The software development teams at Accusoft are always looking ahead to see where today’s coding trends are leading the industry. That’s why we’ve been building easy-to-implement, lightweight SDKs like the free-to-use Accusoft PDF Viewer alongside our stable of versatile API solutions like PrizmDoc Viewer. We also continue to make ongoing improvements to our products to provide a better user experience for customers.

Our collection of software integrations can help development teams keep up with today’s top coding trends. Whether you’re looking to quickly integrate new features into an existing application or are looking for the right tools to support your next project, we have the API and SDK resources to keep you on-budget and on-time. Check out the Accusoft Resource Center to learn more.