Technical FAQs

So, thanks to a global pandemic, you’ve been forced into running your business remotely. Perhaps this is a scenario your company was prepared for. Far more likely, you’ve found yourself scrambling to move to a 100% remote workforce with little time to prepare. The good news is: no matter where you find yourself on the preparedness scale, it’s not too late to set your business up for success.

There’s a popular Chinese proverb that says: “The best time to plant a tree was 20 years ago. The second best time is now.” Basically, if you want success and growth in the future, the time to prepare your business for remote work is now, rather than wasting time wishing you’d taken action earlier.

So, where does one begin when remote work has been so suddenly forced upon you? Certainly, there are dozens of issues to consider when it comes to optimizing a remote workforce — too many for us to adequately address here. So, for now,  we’ll stick with what we know best — how to manage your documents and forms.

Why Automation and Digitization Is Critical

To begin with, if you’ve been operating with paper-based processes — entering data manually on forms, distributing and filing paper-based documents, or collecting in-person signatures — those days are over…at least for awhile. So, if automating and digitizing your paper-based processes was on your “nice to have” priority list, it’s probably time to move it into the “must-have” category, pronto.

When it comes to managing a remote workforce, there’s also the tiny issue of security. Simply put, digital files are generally easier to secure than paper documents. This is especially important when your employees are working from home, where you have less control over who has access to those documents. 

Scanning and sending documents via email also poses a potential security risk if the documents are lost or stolen in cyberspace. Not to mention the fact that your employees’ inboxes are likely flooded with messages, making it hard to keep track of and manage those documents effectively. 

Many business leaders also feel that automating your documents, forms, and processes can help your business better weather the storms of an economic recession, including the one we appear to be entering now. According to  Forbes, 63 percent of business leaders say that automation tools will help safeguard operations against economic downturn.

Automation Offers Long-Term Benefits to Business

Even when you’re back in your office, there are probably many processes you can implement now that will help streamline your business for the future. According to TotalProSource, implementing a well rounded digital automation software solution can benefit your business long-term,  in many different ways, by enabling you to:

• Access and complete documents easily, from anywhere, whether using a mobile device on the road or working offline at home. 
• Collaborate with team members no matter where they’re located, and eliminate manual processes. 
• Collect information and signatures and put them to work on automated workflows.
• Integrate with systems you already use to get the most ROI.

Choosing the Right Digitizing and Automation Solution

When it comes to your business, we know that a document isn’t just a document and a form isn’t just a form — they’re both critical components of how your business operates. That’s why you must look for an automation solution that easily integrates with your existing systems to ensure you are getting the most productivity and ROI.  

In order to help your business succeed in this changing environment, you need a solution like Docubee, a process automation tool that simplifies the creation, routing, review, and approval of documents and forms. Not only will Docubee help optimize your business for a remote workforce, it will also help enhance your operations for the future by allowing you to:

• Digitize your forms and document in minutes to collect the right information the first time and put it to work.
• Route, revise, and approve documents with multiple collaborators.
• Empower employees to build their own configurable workflow solutions.
• Automate workflows that enable your team to work and collaborate more efficiently.
• Create workflows to meet your unique needs and integrate with your CRM and other favorite tools, using a configurable, no-code workflow designer that puts you in control of the process.

Ultimately, by automating and digitizing your forms and documents, you’re not only setting up your remote workforce for success now, you’re also preparing your business to avoid disruption in the future — anytime you, or any key team member is unable to make it to the office.

Spreadsheets remain a standard tool for many organizations, and despite increasing adoption across cell-based competitors such as Google Sheets, Excel still owns the market. As noted by research firm Robert Half, while the use of XLSX formats is on a slow decline, almost 70 percent of finance firms say Excel remains their spreadsheet software of choice.

Fundamentally, this comes down to familiarity; 62 percent of users surveyed find this common format easy to use, making it their go-to option when entering financial data or performing quick calculations. The only problem with this is that this spreadsheet tool introduces significant security issues. According to recent Cisco data, 38 percent of the most prevalent, malicious file extensions use Microsoft Office file formats — including Word, PowerPoint, and Excel — to compromise corporate networks.

Accusoft is now offering a more secure, web-based solution for spreadsheet needs. PrizmDoc Cells offers a web-based spreadsheet viewing and editing alternative that makes it possible for independent software vendors (ISVs) to easily incorporate XLSX functions into corporate applications without increasing security risk. Here’s how the newest part of the PrizmDoc Suite can help companies streamline processes while maintaining security.

Web-Based Spreadsheet Security

Common spreadsheet practices come with significant risk. As noted by ZDNet, for example, a new malware group is using the Excel file format that creates malicious spreadsheets that bypass security scanners and — thanks in large part to their format familiarity — are opened by end-users. This creates a self-sustaining problem. With single-source spreadsheets still the norm for many financial firms, attackers just need to spoof corporate email addresses and attach familiar XLSX files to compromise corporate networks.

For ISVs, this presents an opportunity. The market needs a secure way to view and edit spreadsheets in-browser and they need to be able to control the way the formulas are viewed and manipulated. By delivering browser-based spreadsheet viewers and editors within their own applications, ISVs can streamline their clients’ processes while maintaining security and controlling data sharing. PrizmDoc Cells integrates with ISV’s applications to enable easy spreadsheet viewing and editing functions. This integration allows administrators to lock down spreadsheet access by making them read-only or disallowing downloads, while also permitting protected sharing so that users can perform calculations without compromising the original source.

Value-Added Version Control

Collaboration is critical for effective spreadsheet use, especially among highly regulated industries like finance. From sharing key data around lending, credit, or investment applications to completing profit and loss calculations, spreadsheets remain a staple of efficient and effective financial transactions.

As with any industry, version control is a challenge for any third-party file collaboration. As noted by Beta News, the still-popular process of downloading spreadsheets to end-user devices comes with multiple versioning issues, including:

• Loss of Visibility — When files are downloaded onto end-user devices, information security teams naturally lose sight of how information is used, changed, or shared. Not only does this make it impossible to deliver consistent version control, but it puts organizations at risk of regulatory non-compliance.
• Data Discrepancies — Once data is downloaded, it is instantly out-of-date. Replicated across multiple users, this scenario creates substantial subsets of data that are all slightly different and require significant analytical effort to create some semblance of reliable version control.

When an ISV integrates PrizmDoc Cells within their application, the functionality reduces version control challenges by allowing spreadsheet owners to remove visibility into underlying logic, such as proprietary business formulas or calculations, as required. It also eliminates the need for client-side installs or downloads, which adds another level of security for comprehensive version control.

Reducing Human Error in Spreadsheets

Errors remain a common spreadsheet concern. As noted by Computer Weekly, “Several research studies have found that up to 70% of spreadsheets contain errors which would result in serious miscalculations.” This creates both productivity and security risks. If calculations create inaccurate outputs, organizations may find themselves struggling to find the source of equation issues or computation concerns. If the problem persists, staff may share the affected spreadsheet in hopes of quickly finding a resolution, in turn potentially exposing documents to increased risk.

PrizmDoc Cells solves this problem with browser-based spreadsheet viewing and editing functionalities. Files display as they would in native applications but can be embedded across any website, CMS, intranet, or portal, allowing staff to securely view and manipulate spreadsheets based on permissions. While it’s impossible to eliminate the potential for formula or format issues, it’s imperative to keep data safe in a secure environment, and sharing these spreadsheets securely makes finding and solving any error more efficient.

A Secure Browser-Based Spreadsheet & XLSX Integration

Excel-based spreadsheets cannot stand up to the security and data sharing needs that companies need to scale. When it comes to sharing sensitive data and manipulating formulas, there is both complexity and corporate risk. Without the right permissions and controls in place, data could easily be misrepresented, costing the company revenue.

With PrizmDoc Cells, ISVs can provide the capabilities end-users need for secure spreadsheet viewing and editing. With the ability to independently import, edit, and export XLSX files, securely embed spreadsheet data anywhere, reduce error rates with secure collaboration, and streamline version control, it’s worth opening the door to new spreadsheets capabilities. Discover the next generation of spreadsheet solutions. Try PrizmDoc Cells today.

As one of Accusoft’s core initiatives, diversity and inclusion has always been top-of-mind for our leadership and our teams. With recent events, it is crucial for us to reflect as an organization and as human beings on what we can do to better serve our community and provide a safe space for our employees to share ideas.

In response to the heightened awareness of non-inclusive behavior throughout societal structures and communities, it is our responsibility to continuously promote an inclusive community and to celebrate diversity within our organization.

As an ongoing initiative to incorporate more of our core values into our everyday work routines, several diversity and inclusion initiatives have been implemented to help our teams grow and learn from each other. Some of the most recent initiatives include an activism Slack channel, a monthly discussion on educational resources, celebration of Juneteenth, and more. 

“I believe that every one of us has some work to do when it comes to changing the societal norms,” states Jack Berlin, CEO of Accusoft. “At Accusoft, we are committed to being an active ally in that change and consistently making our work environment an inclusive place, where diversity is celebrated.”

A Celebration of Juneteenth

In celebration of Juneteenth, Accusoft hosted an information session to provide insight into the reason for the holiday, traditions, and local or virtual events in the area. It was an opportunity for employees to come together to learn, ask questions, and understand each other. 

The meeting was hosted by an Accusoft team member who put together a presentation to share the history of the day and how it can be more widely acknowledged in our society. During the discussion, several team members took part in the Q&A session, providing information and resources about related topics, asking questions, and sharing thoughts about current events. 

“Most of us still have a lot to learn so it’s important for us to create a safe space for our employees to share their thoughts and feelings – even on difficult topics. As leaders, we are committed to lead by example and be vulnerable and open in this dialogue,” says Megan Brooks, V.P. of Marketing. “As an organization, we are committed to improving the diversity and inclusion of Accusoft’s team members and continuing to grow in our approach to this core value.”

Activism Slack Channel

One of the many great initiatives that Accusoft has implemented is an activism Slack channel for any employees who want to share news, resources, and events happening in the community. The channel is booming with new ideas, providing a safe way for employees to communicate about current events and share thoughts on how these situations impact them on a professional and personal level.

“The activism channel was created to give people a place to freely express their views, learn from one another, and figure out ways to help our community,” says Christine Hairelson, Sr. Director of Human Resources. “We were hearing that people wanted to get involved, but didn’t know how to help. This channel provides a platform for us to discuss, share, and learn about ways we can take action at home, in our workplace, and throughout our community.”

Educational Resources & Discussions

In addition to the Juneteenth meeting and the activism Slack channel, Accusoft is raising awareness around diversity and inclusivity by providing a safe community for resource sharing including books, podcasts, movies, music, and more. Once a month, the community meets to discuss these resources.
“When we first started planning these meetings, we wanted to choose a resource that would help us talk through some of the difficult topics that we are facing as a society,” shares Tracy Schlabach, Sr. Manager, Product & Customer Marketing. “The book, Blind Spot, was chosen to be the first resource we share together because it explores our innate biases with an Implicit Association Test. In our first meeting, we discussed the test and our results. We explored how we each felt about those things and are working to be more aware of what we encounter on a day-to-day basis. It’s really eye-opening.”

Reaching a Base of Diverse Applicants

While Accusoft has always valued diversity, there is room for improvement in scoping out a wider talent pool. Accusoft is reviewing its resources for talent sourcing and exploring new ways to bring in a more diverse talent base. Whether those initiatives mean getting involved with universities to inspire and motivate women to pursue careers in technology, or widening our reach to offer more flexibility when it comes to working remotely in different parts of the country, Accusoft is currently reviewing its options for increasing diversity on its teams. 

“Accusoft has always prioritized diversity and inclusion in its hiring processes. With recent events, we wanted to explore what we could do better to expand our pool of diverse applicants and identify diverse panelists for interviews, says Khristina Jones, Corporate Recruiter at Accusoft. “We want to make sure that our culture is not only inclusive, but representative of our core values and beliefs.”

At Accusoft, we value diversity and inclusion as one of our core values. We are consistently working to improve our policies, procedures, and involvement in our community as we evolve. We remain committed to providing a safe environment for our employees and standing alongside them as we all advocate for a better future.

Managing and viewing documents is critical to providing a quality user experience in today’s applications. Without some way of controlling the presentation of digital files like PDFs, organizations put themselves in a situation where they must rely on external solutions that may not be responsive to their needs. PDF integration into their applications helps developers to maintain control over their documents while providing a more consistent viewing experience for users.

What Are Your PDF Reader Options?

Sharing and viewing PDFs online has become much easier with the development of HTML5 viewing technology and PDF.js-based software. For many years, the only way to view a PDF was to download a file and open it using a dedicated PDF reader application. Although many of these readers could be added to a web browser using a plug-in, this wasn’t always a reliable solution and inconsistent support for these extensions often created security risks.

After Mozilla introduced the PDF.js open-source library in 2011, integrated PDF viewing quickly became an essential feature for web browsers. Most users now simply take PDF viewing for granted, trusting that their browser will be able to open and read any file. For some organizations, relying on a browser PDF reader is a perfectly reasonable solution, especially if they don’t have any concerns over controlling the document viewing experience.

But for many developers building web applications, these browsers and external PDF readers put them at the mercy of third-party providers. Changes or security problems with these solutions can leave development teams scrambling to implement workarounds that could have been avoided if they had their own dedicated viewing solution. That’s why applications increasingly feature a built-in PDF reader that allows them to better manage and present important digital documents.

Why Your Application Needs a Built-in PDF Reader

The core problem with relying on an external viewing solution comes down to control. In order to view a PDF in a dedicated reader, the file needs to be downloaded. Once that document is removed from a secure application, it could easily be distributed or altered without any authorization or oversight. This often results in serious version confusion that leaves everyone wondering which version of a PDF is the most up-to-date. By keeping documents within a controlled application, developers can ensure that the files viewed there are current.

Relying on external PDF viewers can also create an inconsistent user experience. Since not all viewers render documents, in the same way, it’s impossible to control what someone will see when they open a given PDF. In some cases, that could result in wrong fonts being displayed or some image layers failing to render properly. But it may also prevent someone from even viewing a file at all. For example, browser-based viewers that use the base PDF.js library without making any improvements to it often struggle to render lengthy or complex files. 

When applications incorporate a built-in PDF reader, developers can ensure that every document viewed within that solution will look the same on every device (and that it will open in the first place!). This level of control is incredibly important for organizations looking to build a frictionless and compelling user experience.

Integrating a PDF Reader

By incorporating a PDF reader into their web-based applications, developers are able to both retain full control over the viewing experience and keep files within a protected environment. When users are interacting with the application, all PDF viewing can be handled by the built-in viewer rather than handed off to external software. This makes it easier to manage access effectively and limits the number of downloads. 

Since every user will be viewing documents through the same built-in PDF reader, developers can also craft a consistent experience across multiple platforms. With more and more people accessing their applications with mobile devices, it’s important for development teams to offer responsive viewing solutions that can accommodate various screen sizes and interfaces.

In order to maintain complete control over files and deliver better performance, a built-in PDF reader should be able to operate as an entirely client-side solution. Whether it’s running within an on-premises technology stack or as part of an application’s cloud deployment, a PDF viewer without any complicated dependencies never has to worry about connecting to a third-party service to facilitate viewing. 

But why stop at PDF viewing?

PDF Editing

Often users need the ability to view as well as collaborate on their PDF documents, and providing the ability to edit those documents presents a challenge for developers. In a recent survey conducted amongst developers, there appears to be a disconnect between the PDF editing features that are available in most applications, to what developers actually need to fulfill and enhance their applications. So what’s the solution? 

Third-party Integrated PDF Viewing and Editing

A PDF solution provider has already worked out the challenges associated with viewing and editing PDF documents within an application. They’ve also devoted their resources to improving their document capabilities and expanding features to offer greater flexibility.

A good third-party provider also offers extensive support during and after the implementation process. If the developer needs to add a new PDF-related capability to their application or if they encounter a problem, they can quickly resolve the issue by working with their provider rather than wasting valuable resources trying to identify and fix the problem themselves. That combination of expertise and service means that developers can spend more time focusing on their application’s unique features rather than continuously wrestling with PDF-related challenges.

Enhance Your Application with PDF Integrations from Accusoft

With more than three decades of experience managing documents and images, Accusoft has been building innovative PDF solutions since the format was first introduced. Whether you need to add flexible front-end viewing and editing features to your application or are looking to add powerful programmatic PDF capabilities into the back end of your software, we provide a wide range of PDF solutions that address multiple development needs.

To learn more about how Accusoft can solve your PDF document management challenges, talk to one of our PDF specialists today and find the integration that works best for your software project.

Banks are in no rush to bring workers back. While some had early plans to restart in-office work, the Wall Street Journal notes that even as Manhattan rushed to restart its physical financial framework, few staff have made the move. Meanwhile, financial firms like JP Morgan are putting return to work strategies on hold indefinitely as pandemic priorities evolve. 

The result is a realization that to generate revenue, firms must embrace digital banking initiatives, with no remote work roadmap that exists. This transition means going beyond simply sending staff home. It means creating a financial framework that addresses key challenges, acknowledges current trends, and embraces the next, new normal of digital banking transformation. 

Digital Banking Challenges: The Stay-at-Home Shift

As noted by The Financial Brand, the COVID-19 pandemic has accelerated the urgency for digital banking transformation. But it’s one thing to recognize the gap between current outcomes and new expectations — it’s something else to apply solutions at scale.

Here, it’s critical for banks to avoid the knee-jerk reactions that often come with operational urgency and instead start with a focus on what’s working, what isn’t, and what needs to change. The old “if it’s not broken, don’t fix it” adage applies here; spending on solutions that don’t solve specific problems will only widen the gap between pandemic problems and corporate performance.

To embrace the stay-at-home shift, banks must consider three key challenges:

• Communication – Nearly 70 percent of professionals say that the current pandemic has been the most stressful time of their career. Not only are staff worried about potential health problems, but they’re also concerned with juggling jobs and families simultaneously with little assurance of security. As a result, communication is critical. For banks, this includes regular team check-ins and staff meetings but also one-on-one conversations that aren’t about performance or productivity but instead prioritize mental health.
• Collaboration — While new video conferencing tools have empowered virtual face-to-face communication, they don’t always deliver workflow collaboration. Teams now need technology that empowers them to work together on loan processing, credit applications, and investment analysis at scale.
• Completion — There are so many tasks that are left in limbo due to paper processes. A form could be sitting on someone’s desk or in their email inbox for weeks before processing takes place. As result, applications get stalled and consumers have to wait. Banks need workflow automation tools that ensure critical tasks aren’t waiting for completion.

Digital Banking Trends: Mid-Pandemic Priorities

As firms respond to evolving client, stakeholder, and even regulatory expectations, it’s critical for firms to realize where digital banking trends are headed and what that means for their bottom line. As noted by Finextra, this starts with the digital banking experience. Research from McKinsey shows that customers who are satisfied with their current digital experience are 2.5 times more likely to open new accounts with their existing bank. This makes digital experience the new banking battlefield. If firms can meet (or exceed) consumer expectations around ease-of-use and data security, they can set the pace of pandemic performance rather than falling behind.

Banks must also embrace moving away from service-based applications to those that actively drive engagement. While transactional apps — such as those that allow customers to check their bank balance or perform simple payments and transfers — are now par for the course, clients who don’t feel comfortable visiting branches in person are now looking for customized and personalized digital banking experiences. This includes everything from the ability to easily connect with financial advisors to comprehensive investing and saving advice based on both historical data and likely outcomes.

For financial firms, tackling new trends requires the right IT framework. This means building out existing infrastructure to support everything from increased informational throughput to in-depth data analysis. In a world where digital client satisfaction can make-or-break financial futures, pre-pandemic platforms simply aren’t enough.

Digital Banking Transformation: The Next, New Normal

With return-to-office plans in limbo, some banks are now taking the next logical step and offering permanent work-from-home options, but as noted by Forbes, there’s a problem. Most banks still aren’t doing enough to embrace digital transformation at scale. 

When asked, 79 percent of business leaders defined digital transformation as the “integration of digital technologies into all areas, fundamentally changing how to operate and deliver value, and a culture change that continually challenges the status quo and gets comfortable with failure.” But despite the widespread impact of current COVID concerns, many banks remain on a digital path that prioritizes incremental change, not complete transformation. Backed by legacy tools and aging apps, however, simply adding small services to existing stacks won’t be enough to support the next, new normal of stay-at-home staffing. 

To drive meaningful, substantive change across organizational operations, banks must prioritize three transformative functions:

• Document Management – Firms are suddenly dealing with a deluge of document formats and file types that must be handled by geographically disparate staff. Time spent searching for conversion, annotation, redaction, and editing tools is wastes time. Agile, adaptable document management tools that deliver end-to-end capabilities are now critical.
• Solution Security — Banks must comply with regulations that mandate consumer data security and process compliance. FinTech applications must provide secure ways for departments to collaborate on sensitive documents while also maintaining security and abiding by industry regulations. By integrating a document viewer inside the application itself, financial institutions are able to programmatically restrict downloading of sensitive documents.
• Trackable Collaboration — Staff need the ability to quickly locate and remedy process problems. This is especially critical as the volume of digital documents ramps up over time. Bank employees must be able to find, fix, and finish tasks efficiently. 

A New, Flexible Roadmap for Digital Banking

While there’s no perfect roadmap for digital banking transformation in the age of COVID-19, however, the first step is obvious. Embrace the realities of work-from-home. Many banks are distracted with incremental change and stuck in pre-pandemic thought processes, hoping the pandemic will end and things will go back to normal. As with every major world event, the world is going to be different after COVID. 

Banks must prepare for this change and  embrace true evolution. Banks must start by articulating the challenges of remote work, acknowledging the evolving expectations of mid-pandemic trends, and addressing the need for transformative technological change.