Technical FAQs

When trying to create a viewing session directory to the PrizmDoc back end over port 18681:

(POST http://prizmserver:18681/PCCIS/V1/ViewingSession)

why am I receiving a 500 internal server error?

There are some troubleshooting steps below you can take to verify the health of the server as well as ensure the API call you are making is properly formatted.

1. Verify the Prizm service is healthy by opening a browser on the Prizm server and using the following service health check URL (http://localhost:18681/admin)
2. Verify your POST command has all the required elements which can be verified in detail on the following documentation page:

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#viewing-sessions.html

Why does my markupBurner call with XML data get an InvalidJson error?

The MarkupBurner accepts two types of payloads, XML and JSON.

When making a call to the markup burner with either type, you have to specify what kind of payload you are sending by specifying a Content-Type header.

For more information on MarkupBurners, see here:

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#pas-markup-burners.html

I am a PrizmDoc Cloud customer and need to do content conversion with PrizmDoc. Do I have to do anything special to make it work?

Yes, in order to do content conversion as a PrizmDoc Cloud customer, there are a few things you need to do:

1. Most of the information regarding how to use our content conversion service can be found here, including the requests that can be made to it.
2. The URL the requests need to go to is api.accusoft.com, so you will need to make sure the requests for content conversion are going there.
3. You also need to add a header to the requests as follows: acs-api-key: yourapikey.

Doing these three things will allow you to use content conversion as a PrizmDoc Cloud customer.