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Fact Sheet

Take Control of Your App with Configurable Technologies for Solving Complex Document Challenges

Fact Sheet

PrizmDoc Hybrid Viewing: Reduce server viewing requirements and streamline document processing

Technical FAQ

Does Accusoft PDF Viewer require any server installation or plugins?

Question Why am I unable to see the full menu bar with annotation and eSignature options? Answer These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

Whitepaper

Refactoring Legacy Code for Speed in Barcode Xpress

Technical FAQ

How can I improve performance and memory usage of scanning in Barcode Xpress?

Question How can I improve the performance and memory usage of scanning/recognition in Barcode Xpress? Answer Barcode Xpress supports a number of optimization settings that can improve your recognition performance, sometimes up to 40%, along with memory usage. The best way to optimize Barcode Xpress is to fine-tune the properties of the Reader class to […]

Technical FAQ

Why are my documents loading slowly in PrizmDoc Viewer when PrizmDoc Service is installed on a Windows 2016 Server?

Question When using the PrizmDoc samples, the sample documents included are taking close to 1 minute to load in the viewer. The same also happens when uploading files into the sample. The server processes are showing minimal impact on CPU and memory. However, the hard drive was spiking to 100% utilization sporadically. Answer We have […]

Technical FAQ

Is there any limit to the number of transactions we can use concurrently in PrizmDoc Cloud?

Question We are interested to know how well the cloud offering scales. For example, can we process thousands of transactions per second? Is there a limit to the number of transactions that we can use concurrently? Answer The limitation will vary depending on the size of the documents and the type of work being performed […]

Technical FAQ

How accurate is PrizmDoc Viewer's auto-redaction process?

Question How accurate is PrizmDoc Viewer’s auto-redaction process? Is there any estimate of the percentage of matches that it will fail to redact? Answer If you’re performing auto-redaction as described in our documentation, then all matches for the input regular expression will be redacted in the final document. However, it’s difficult to express that confidence […]

Technical FAQ

Why are we getting a "ViewingPackageNotUsable" error when trying to do a pre-conversion in PrizmDoc?

Question We are trying to create new viewing packages, however, in the [prizmdoc_process] table we see the process is 100% complete. However, the error code field indicates an Internal Error. The document does not display in the viewing session and gives a 480 error. The following error code is: {errorCode: “ViewingPackageNotUsable”} What might be the […]

Technical FAQ

What dependencies are required to register the PDF component of ImageGear for C and C++ ActiveX?

Question I am trying to deploy my ImageGear Pro ActiveX project and am receiving an error stating The module igPDF18a.ocx failed to load when registering the igPDF18a.ocx component. Why is this occurring, and how can I register the component correctly? Answer To Register your igPDF18a.ocx component you will need to run the following command: regsvr32 […]

Technical FAQ

How can I improve performance and memory usage of scanning in Barcode Xpress?

Question How can I improve the performance and memory usage of scanning/recognition in Barcode Xpress? Answer Barcode Xpress supports a number of optimization settings that can improve your recognition performance, sometimes up to 40%, along with memory usage. The best way to optimize Barcode Xpress is to fine-tune the properties of the Reader class to […]

Technical FAQ

Why are my documents loading slowly in PrizmDoc Viewer when PrizmDoc Service is installed on a Windows 2016 Server?

Question When using the PrizmDoc samples, the sample documents included are taking close to 1 minute to load in the viewer. The same also happens when uploading files into the sample. The server processes are showing minimal impact on CPU and memory. However, the hard drive was spiking to 100% utilization sporadically. Answer We have […]