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Does viewing HTML in PrizmDoc Viewer allow JavaScript execution or local file access?

Question Does viewing HTML in PrizmDoc Viewer allow JavaScript execution or local file access? Can PrizmDoc Viewer block externally-referenced content from being rendered? Answer When viewing HTML in PrizmDoc, JavaScript and local file access are disabled. Additionally, you may configure the security.htmlRendering.blockExternalContent setting found in PrizmDoc’s Central Configuration file. When rendering any source document which […]

Why am I seeing garbage text when viewing documents with PrizmDoc using Internet Explorer, Chrome, or Firefox?

Question When viewing documents within the PrizmDoc Viewer using a particular browser, we are seeing garbage text. Viewing the same document with other browsers shows the text properly. What could be causing this to occur? Answer There are two possible causes for this in Internet Explorer 11 and you can check the settings below to […]

Document Viewing Integrations in Enterprise Content Management and Document Management Solutions

ArkCase Streamlines Case Management with PrizmDoc® for Java

ArkCase was looking for a viewing technology that would allow for in-application viewing and reduce dependencies on external applications.  Learn why PrizmDoc® for Java, formerly VirtualViewer®, was the right fit.

Why am I seeing garbage text when viewing documents with PrizmDoc using Internet Explorer, Chrome, or Firefox?

Question When viewing documents within the PrizmDoc Viewer using a particular browser, we are seeing garbage text. Viewing the same document with other browsers shows the text properly. What could be causing this to occur? Answer There are two possible causes for this in Internet Explorer 11 and you can check the settings below to […]

Why am I receiving a 500 error when trying to create a viewing session to the PrizmDoc back end service?

Question When trying to create a viewing session directory to the PrizmDoc back end over port 18681: (POST http://prizmserver:18681/PCCIS/V1/ViewingSession) why am I receiving a 500 internal server error? Answer There are some troubleshooting steps below you can take to verify the health of the server as well as ensure the API call you are making […]