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What is the procedure for upgrading PrizmDoc Viewer?
Question We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so? Answer For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version: NOTE: Before starting, make a backup of the following […]
The SLU is returning a strange error when trying to get a license. What could be the cause?
Question In some cases, when the Server Licensing Utility (SLU) is run, it may return an error similar to the following: "Server License Utility – Auto register failed Failed to auto-register. Extra code #0100-20(RCN=Accusoft.ULF.LicenseService.GenerateLicenseKey, RC=-56, REC=428). Contact Accusoft support. Error #1" If, on the other hand, you manually register, you might see a message such […]
How does Cells handle protected documents/content?
There are 2 ways to password protect a document Protected sheet for locked cells – we display the document as is and respect locked and hidden cells, but we don’t allow inputting the password to unlock it. Password protected document for opening – we currently don’t support this use case; instead, it will fail to […]