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Fact Sheet

The Future of Legal Data Management

Discover the future of legal data management with AI-powered PII detection and redaction. As legal entities grapple with vast volumes of sensitive data, AI-driven solutions provide a welcome relief, transforming case management, eDiscovery, and practice management software. Navigating the data deluge, AI revolutionizes the identification and categorization of PII in extensive datasets, minimizing the risk […]

Technical FAQ

When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this?

Question When I try to install PrizmDoc Server on Windows, my username/password are rejected as incorrect. How can I troubleshoot this? Answer It’s possible that there is some problem with the account you’re trying to log in under. First, make sure the server is in the same domain as the username you login with. For […]

Technical FAQ

How do I remove XMP Data from my image using ImageGear .NET?

Question How do I remove XMP Data from my image using ImageGear .NET? Answer When removing XMP data in ImageGear, the simplest way to do this is to set the XMP Metadata node to null, like so: ImGearSimplifiedMetadata.Initialize(); doc.Metadata.XMP = new ImGearXMPMetadataRoot(); Or, you can traverse through the metadata tree and remove each node from […]

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Using Gradle for Single Click Deployment

Technical FAQ

Is it possible to change the login accounts on PrizmDoc services in Windows?

Question When installing PrizmDoc, we specified the wrong user ID and password for the 3 PrizmDoc services. Can we safely change them to another account? Answer It is possible to change the Login User account on the three PrizmDoc services: Prizm, PrizmDemo, and Prizm Application Services. You will need to ensure the user id you […]

Technical FAQ

In PrizmDoc, Is the ID returned by Mark.GetID() unique? Can I get a unique ID from a mark?

Question I need to store a unique ID with each of my marks. Is the ID returned by Mark.GetID() unique? Answer The ID generated by Mark.GetID() is only unique for that instance of the viewing session (for example, if you refresh the page, the counter for mark IDs will reset to 1). If you are […]

Blog Post

How ImageGear’s TWAIN Scanning Enhances Application Workflows

Printers, scanners, and other imaging devices have long been a source of headaches and frustration for developers and users alike. All too often, multiple software tools are required to connect an application to a device and acquire image files from them. This not only slows down workflows, but also creates opportunities for human error. Files […]

Technical FAQ

Why are we getting a "ViewingPackageNotUsable" error when trying to do a pre-conversion in PrizmDoc?

Question We are trying to create new viewing packages, however, in the [prizmdoc_process] table we see the process is 100% complete. However, the error code field indicates an Internal Error. The document does not display in the viewing session and gives a 480 error. The following error code is: {errorCode: “ViewingPackageNotUsable”} What might be the […]

Blog Post

The Future of Legal Data Management: AI-Driven PII Detection and Redaction

  PII Detection and Redaction The landscape of legal content management is undergoing a transformative change, thanks to advancements in artificial intelligence (AI). Legal entities, burdened by the immense volumes of sensitive data they handle daily, are finding respite in AI-driven solutions for managing Personally Identifiable Information (PII). By leveraging the innovative benefits of AI-enabled […]

Technical FAQ

How can I make significant changes to the UI of a prizmdoc sample?

Question How can I make significant changes to the UI of a PrizmDoc sample? Answer While jQuery can be used to make some small changes to the samples UI, it does not always make sense to make your changes programmatically on the front-end. In this case, you will want to make your UI changes to […]

Technical FAQ

Why are the embedded objects in my spreadsheets not rendering in PrizmDoc Cells?

PrizmDoc Cells requires a connection to an instance of PrizmDoc Viewer with Microsoft Office conversion enabled in order to display most embedded objects. You will find instructions on how to configure a connection to PrizmDoc Viewer server here.

Technical FAQ

Is it possible to make a call to an external API when annotation saving is complete?

Question Is it possible to make a call to an external API when annotation saving is complete? Answer In the Viewer, you can bind functions to the MarkupSaved event mentioned on the following documentation page in order to execute code when annotations are saved to the server: https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#Subscribing_to_Events.html A full list of events exposed by […]