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UPC-A

ITF-14/SCC-1 Barcodes

Australian Post 4-State Code

Why are we getting a "ViewingPackageNotUsable" error when trying to do a pre-conversion in PrizmDoc?

Question We are trying to create new viewing packages, however, in the [prizmdoc_process] table we see the process is 100% complete. However, the error code field indicates an Internal Error. The document does not display in the viewing session and gives a 480 error. The following error code is: {errorCode: “ViewingPackageNotUsable”} What might be the […]

The SLU is returning a strange error when trying to get a license. What could be the cause?

Question In some cases, when the Server Licensing Utility (SLU) is run, it may return an error similar to the following: "Server License Utility – Auto register failed Failed to auto-register. Extra code #0100-20(RCN=Accusoft.ULF.LicenseService.GenerateLicenseKey, RC=-56, REC=428). Contact Accusoft support. Error #1" If, on the other hand, you manually register, you might see a message such […]

UPC-E

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The Importance of Barcodes

Since they first rolled out in supermarkets in the 1970s, barcodes and barcode scanners have become essential tools in today’s globalized economy. No longer confined to retail shelves and supplier warehouses, barcodes are used across multiple industries to streamline operations and improve data accuracy. Given their continued importance, it’s helpful for developers to keep the […]

Why do I receive a 404 error when I create a viewing session using an absolute path to a local document?

Question I am creating a viewing session from a local document on my server and providing an absolute path “C:\Users\Public\Documents\Accusoft\Common\Images\PdfDemoSample.pdf” as the fileName but I receive a 404 error. What could be the reason for this and how can I fix it? Answer For security reasons, PAS disallows providing absolute paths for documents that are […]

In PrizmDoc, why do I fail to load/convert Excel documents with the error "Exception from HRESULT: 0x800AC472"?

Question In PrizmDoc, why do I fail to load/convert Excel documents with the error “Exception from HRESULT: 0x800AC472”? Answer The error message Exception from HRESULT: 0x800AC472 is usually associated with a failure involving an Excel document, found in the MsOfficeConverter.log. Below are some known triggers of it: If the user is logged in as “SYSTEM”, […]