Technical FAQs for "Accusoft PDF Viewer"

Question

Can I remove your branding without the additional advanced features such as eSignature and annotation?

Answer

Yes, please contact us for more information on this request.

Question

Why is the viewer not rendering my PDF?

Answer

Please check the developer console of your web browser to troubleshoot issues with documents not rendering, our product will report all errors and debugging information there.

Question

Why am I experiencing poor zoom or layout experience on mobile devices when pinching and navigating?

Answer

For the best mobile experience make sure and include the following meta tag in the head section of the document containing the viewer:

<metacontent="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"name="viewport"/>

 

Question

How do I submit a bug if I’m using your free version?

Answer

Please submit bugs here.

Question

Can I make a feature request?

Answer

Yes. You can submit your request here by clicking “Add a new Idea”.

Question

Why am I unable to see the full menu bar with annotation and eSignature options?

Answer

These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

Question

Why am I unable to see the full menu bar with annotation and eSignature options?

Answer

These features are part of our Professional version. If you would like to evaluate the full feature set, please submit a request for a trial key here.

Question

Do you have sample code available?

Answer
  • Yes, we have two samples available to get you started quickly:
  1. An HTML page that uses the viewer via a <script> tag and CDN URL to display a PDF
  2. A React app which uses the viewer to display a PDF.
Question

Where can I find the documentation for Accusoft PDF Viewer?

Answer

Our product documentation is located here.

Question

What file types are supported by Accusoft PDF Viewer?

Answer

The viewer currently supports only PDF file formats based on the PDF32000 specification. If you need more wide ranging document support our PrizmDoc Server platform can help!

Question

What browsers are supported by Accusoft PDF Viewer?

Answer
  • Windows: All chromium based browsers such as Microsoft Edge and Google Chrome.
  • Mac: Safari
  • iOS: Native Safari Browser
  • Android: Native Chrome Browser