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Additionally, you may configure the security.htmlRendering.blockExternalContent setting found in PrizmDoc’s Central Configuration file. When rendering any source document which uses HTML content, this setting controls whether or not externally-referenced content, such as images and iframes, will be blocked. This option affects any source document file type which uses HTML, including HTML, EML, and MSG.
When running setup.sh and entering the information for a node-locked license, such as configuration file, solution name, and solution key, the following error occurs:
The licensing configuration file you provided is invalid. Please retry
your request or break the licensing process:
What would cause this issue?
This issue may be caused by a trailing space on the configuration file copied to the Linux server.
To remove the space, run the following command, making sure to replace
configurationfilename with the name of your configuration file.
truncate -s -1 **configurationfilename**
truncate -s -1 /usr/share/prizm/licenseconfiguration.txt
Can I run PrizmDoc Viewer in a Windows Docker container?
No, you cannot run PrizmDoc Viewer in a Windows Docker container. This is because Windows Docker containers do not provide the full environment that a Virtual Machine or regular Windows system install provides.
However, this is not the same thing as using a Windows system as a Docker Host, which actually can run PrizmDoc Viewer in a Linux Docker container.
What browsers does PrizmDoc support?
Please refer to our latest documentation for the most up-to-date list of supported browsers:
For documentation on older versions of PrizmDoc, please see our documentation archive.
What operating systems (Windows, Linux, etc.) does PrizmDoc officially support?
Please refer to our latest documentation for the most up-to-date list of supported operating systems:
Supported Windows Operating Systems
Supported Linux Operating Systems
What are the absolute essentials for embedding the PrizmDoc Viewer into my web page/application?
Viewer API (viewercontrol.js)
The Viewer API is the base building block of the Viewer. We ensure that API changes are backward compatible with point releases (for example, PrizmDoc v13.5 → PrizmDoc v13.6) and will not introduce breaking changes unless critical. With major releases we also endeavor to ensure backward compatibility with previous releases of the Viewer API.
HTML Templates (viewerCustomization.js) and CSS (viewercontrol.css, viewer.css)
The Viewer that is shipped with the product will be maintained and enhanced from release to release. The Viewer HTML and CSS markup will change with each release. Once you have begun to modify your markup, it is recommended that you consider subsequent PrizmDoc releases as sample code, in which you would evaluate product changes and choose to incorporate all or parts of those changes into your customization.
For information on integrating PrizmDoc Viewer, see the Getting Started section of the documentation.
For more in depth customization, see the PrizmDoc Customization section of the documentation.
What does it mean when I see “Email Address is not Registered” when entering in an email in the Evaluation Dialog?
You will see this error if you have not registered on the Accusoft website.
To register your email address, please visit the following link below:
My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them?
In some cases, the reason is due to the fonts not being installed on the operating system. We have outlined some commands to install fonts for select operating systems below:
In CentOS 6 do:
yum groupinstall "Chinese Support"
yum groupinstall "Japanese Support"
yum groupinstall "Korean Support"
yum groupinstall "Kannada Support"
yum groupinstall "Hindi Support"
In CentOS 7 do:
yum groupinstall "fonts"
In Ubuntu do:
sudo apt-get install language-pack-ja
sudo apt-get install japan*
sudo apt-get install language-pack-zh*
sudo apt-get install chinese*
sudo apt-get install language-pack-ko
sudo apt-get install korean*
sudo apt-get install fonts-arphic-ukai fonts-arphic-uming fonts-ipafont-mincho fonts-ipafont-gothic fonts-unfonts-core
Many Microsoft Office files have macros in them. Does PrizmDoc execute macros that are within Office files?
PrizmDoc does not execute macros within Office documents.
The PrizmDoc Office Conversion Service on my localhost:18681/admin page says it’s “Starting” or has failed to start. What could the issue be?
PrizmDoc Office Conversion Service
This indicates that the license key provided is not licensed for the Microsoft Office Conversion feature.
To fix this, modify the fidelity.msOfficeDocumentsRenderer property in prizm-services-config.yml.
For information on the supported values, see the Fidelity section in the Central Configuration topic.
The http://localhost:3000/servicesConnection returns a 580 error. What could the issue be?
This indicates that PAS cannot communicate with the backend.
To fix this, verify that the PCCIS connection configuration section of pcc.*.yml is correct and that the backend is healthy and listening.
PCCIS connection configuration
If the issue persists, check the logs/pas/pas-*.log files for network related issues.
For more information, see the Connection Issues topic.
My legacy MVC and WebForms samples are inaccessible. What could the issue be?
This indicates an issue related to the IIS configuration.
To fix this, verify that the dependencies (IIS, ASP.NET 4.5, and .NET Extensibility 4.5) have been installed.
If the issue persists, reinstall the client to have the installer perform the auto-configuration of the IIS Websites.