Technical FAQs for "PrizmDoc"

Question

Does viewing HTML in PrizmDoc Viewer allow JavaScript execution or local file access? Can PrizmDoc Viewer block externally-referenced content from being rendered?

Answer

When viewing HTML in PrizmDoc, JavaScript and local file access are disabled.

Additionally, you may configure the security.htmlRendering.blockExternalContent setting found in PrizmDoc’s Central Configuration file. When rendering any source document which uses HTML content, this setting controls whether or not externally-referenced content, such as images and iframes, will be blocked. This option affects any source document file type which uses HTML, including HTML, EML, and MSG.

Question

When running setup.sh and entering the information for a node-locked license, such as configuration file, solution name, and solution key, the following error occurs:

The licensing configuration file you provided is invalid. Please retry
your request or break the licensing process:

What would cause this issue?

Answer

This issue may be caused by a trailing space on the configuration file copied to the Linux server.

To remove the space, run the following command, making sure to replace
configurationfilename with the name of your configuration file.

truncate -s -1 **configurationfilename**

For example:

truncate -s -1 /usr/share/prizm/licenseconfiguration.txt
Question

Can I run PrizmDoc Viewer in a Windows Docker container?

Answer

No, you cannot run PrizmDoc Viewer in a Windows Docker container. This is because Windows Docker containers do not provide the full environment that a Virtual Machine or regular Windows system install provides.

However, this is not the same thing as using a Windows system as a Docker Host, which actually can run PrizmDoc Viewer in a Linux Docker container.

Question

What browsers does PrizmDoc support?

Answer

Please refer to our latest documentation for the most up-to-date list of supported browsers:

For documentation on older versions of PrizmDoc, please see our documentation archive.

Question

What operating systems (Windows, Linux, etc.) does PrizmDoc officially support?

Answer

Please refer to our latest documentation for the most up-to-date list of supported operating systems:

For documentation on older versions of PrizmDoc, please see our documentation archive.

Question

What are the absolute essentials for embedding the PrizmDoc Viewer into my web page/application?

Answer

Viewer API (viewercontrol.js)

The Viewer API is the base building block of the Viewer. We ensure that API changes are backward compatible with point releases (for example, PrizmDoc v13.5 → PrizmDoc v13.6) and will not introduce breaking changes unless critical. With major releases we also endeavor to ensure backward compatibility with previous releases of the Viewer API.

HTML Templates (viewerCustomization.js) and CSS (viewercontrol.css, viewer.css)

The Viewer that is shipped with the product will be maintained and enhanced from release to release. The Viewer HTML and CSS markup will change with each release. Once you have begun to modify your markup, it is recommended that you consider subsequent PrizmDoc releases as sample code, in which you would evaluate product changes and choose to incorporate all or parts of those changes into your customization.

JavaScript files (viewer.js)

The Viewer JavaScript that lies above the Viewer API is unobfuscated and open for customization. While we expect many developer needs will be satisfied through configuration parameters and minor HTML or styling changes, some developers will desire to modify viewer.js for more advanced customization. You should carefully consider your development and ongoing maintenance strategy to ensure that future releases of PrizmDoc are easy to integrate into your customizations. We cannot guarantee backward compatibility of viewer.js in future releases as it is central to the functionality of the Viewer.

For information on integrating PrizmDoc Viewer, see the Getting Started section of the documentation.

For more in depth customization, see the PrizmDoc Customization section of the documentation.

Question

What does it mean when I see “Email Address is not Registered” when entering in an email in the Evaluation Dialog?

Answer

You will see this error if you have not registered on the Accusoft website.

To register your email address, please visit the following link below:

https://my.accusoft.com/Account/FirstTimeUser?Length=7

Question

My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them?

Answer

In some cases, the reason is due to the fonts not being installed on the operating system. We have outlined some commands to install fonts for select operating systems below:

In CentOS 6 do:

yum groupinstall "Chinese Support"
yum groupinstall "Japanese Support"
yum groupinstall "Korean Support"
yum groupinstall "Kannada Support"
yum groupinstall "Hindi Support"

In CentOS 7 do:

yum groupinstall "fonts"

In Ubuntu do:

sudo apt-get install language-pack-ja
sudo apt-get install japan*
sudo apt-get install language-pack-zh*
sudo apt-get install chinese*
sudo apt-get install language-pack-ko
sudo apt-get install korean*
sudo apt-get install fonts-arphic-ukai fonts-arphic-uming fonts-ipafont-mincho fonts-ipafont-gothic fonts-unfonts-core
Question

Many Microsoft Office files have macros in them. Does PrizmDoc execute macros that are within Office files?

Answer

PrizmDoc does not execute macros within Office documents.

Question

The PrizmDoc Office Conversion Service on my localhost:18681/admin page says it’s “Starting” or has failed to start. What could the issue be?

Answer

This indicates that the license key provided is not licensed for the Microsoft Office Conversion feature.

To fix this, modify the fidelity.msOfficeDocumentsRenderer property in prizm-services-config.yml.

For information on the supported values, see the Fidelity section in the Central Configuration topic.

Question

The http://localhost:3000/servicesConnection returns a 580 error. What could the issue be?

Answer

This indicates that PAS cannot communicate with the backend.

To fix this, verify that the PCCIS connection configuration section of pcc.*.yml is correct and that the backend is healthy and listening.

If the issue persists, check the logs/pas/pas-*.log files for network related issues.

For more information, see the Connection Issues topic.

Question

My legacy MVC and WebForms samples are inaccessible. What could the issue be?

Answer

This indicates an issue related to the IIS configuration.

To fix this, verify that the dependencies (IIS, ASP.NET 4.5, and .NET Extensibility 4.5) have been installed.

If the issue persists, reinstall the client to have the installer perform the auto-configuration of the IIS Websites.