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Where can I find the documentation for Accusoft PDF Viewer?

Question Where can I find the documentation for Accusoft PDF Viewer? Answer Our product documentation is located here.

Why is the viewer not rendering my PDF?

Question Why is the viewer not rendering my PDF? Answer Please check the developer console of your web browser to troubleshoot issues with documents not rendering, our product will report all errors and debugging information there.

My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them?

Question My document has Asian characters (CJK, etc.), which are not displaying correctly in PrizmDoc Viewer; what steps can I take to view them? Answer In some cases, the reason is due to the fonts not being installed on the operating system. We have outlined some commands to install fonts for select operating systems below: […]

HTML5 Document Viewer & Imaging Suite | PrizmDoc

Use PrizmDoc to add high-quality document viewing and imaging to your application. Designed to be supported on virtually any platform and language, the viewer is customizable and handles a wide range of document, raster, and vector file formats.

The Top 4 Benefits of On-Premise Document Viewing

  The infamous cloud and its capabilities has quickly gained popularity in the average household as tech giants like Google, Apple and Amazon have created an expectation that cloud storage services are standard features.  But while cloud storage may be convenient and cost-effective for personal use, there are many business cases where on-premise servers and […]

Can PrizmDoc Viewer make a searchable PDF from an image-only PDF file?

Question If I have a PDF document that only has an embedded image in it (no text objects, etc.), can PrizmDoc Viewer take it and create a searchable PDF file from it? Answer Yes. PrizmDoc’s Content Conversion Services can take an image-only PDF and create a searchable PDF file from it. This can be done […]

Why are my documents loading slowly in PrizmDoc Viewer when PrizmDoc Service is installed on a Windows 2016 Server?

Question When using the PrizmDoc samples, the sample documents included are taking close to 1 minute to load in the viewer. The same also happens when uploading files into the sample. The server processes are showing minimal impact on CPU and memory. However, the hard drive was spiking to 100% utilization sporadically. Answer We have […]

With PrizmDoc, how can I hide a predefined search if there are no results?

Question With PrizmDoc, how can I hide a predefined search if there are no results? Answer The predefined search option does not support that functionality, but you can instead perform a server-side search, and then activate the search panel if there are results to show: var viewer; var viewingSessionId = <%= viewingSessionId %>; var fixedSearchTerm […]

Why are the dates in my .csv file being converted to a US date format in the Viewer when the PrizmDoc Server is set to a UK locale?

Question When viewing .csv files in PrizmDoc Viewer, the dates in the CSV file are in UK format (DD/MM/YYYY). However, if the DD is lower than 13 it is converted to US date format (MM/DD/YYYY). Answer Workaround: The suggested workaround is to use Excel files instead of CSV to avoid this situation. Excel file format […]

Why does PrizmDoc Viewer display a warning that "x page(s) cannot be searched" after searching a document?

Question After searching a document, an error icon appears in the search results panel. Clicking on it displays the following error message: “x page(s) cannot be searched.” Why does this occur and how can I find out which specific pages couldn’t be searched? Answer When the PrizmDoc Viewer text-service cannot find any text for a […]

Is there a way to modify the colors used in PrizmDoc Viewer's search results?

Question Is there a way to modify the colors used in PrizmDoc Viewer’s search results? In particular, the currently selected search result has a very similar color to the other results from the same term. Is there a way to increase the contrast? Answer Currently, we don’t support the ability to set anything other than […]