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Building the Next Generation of InsurTech Solutions
Although often considered a bit old fashioned, the insurance industry has made great strides in recent years to adapt to the changing needs of its customers. The latest generation of insurance customers expects faster service, better support, and more options from providers. Given these pressures, it’s no surprise that InsurTech developers have found ample opportunities […]
My document appears to be loading incorrectly. Are there any troubleshooting steps I can take?
Question My document appears to be loading incorrectly. Are there any troubleshooting steps that I can take? Answer First, confirm that this is a document-specific issue by trying other documents of the same file type or documents of the same file type with similar size characteristics and content. Second, if the document is a Microsoft […]
OCR vs ICR: What’s the Difference?
The days of manually transcribing scanned documents into an editable, digital document are thankfully long behind most organizations. Error-prone manual processes have largely given way to automated document and forms processing technology that can turn scanned documents into a more manageable form with a much higher degree of accuracy. Much of transition was made possible […]
Looking Ahead to LegalTech Trends in a Post-Pandemic World
For many years, the legal industry proved resistant to the changes that were pushing other organizations toward digital transformation. Although the serious shocks of the 2008 financial crisis were not enough to spark a revolution in LegalTech automation, they did at least get many firms to start thinking differently about how they deployed technology. After […]
How SDKs and APIs Are Meeting the Imaging Needs of the Healthcare Industry
The healthcare industry has undergone a profound change in the 21st century. A combination of technological advancements and regulatory pressures has encouraged providers to adopt new software platforms and update their existing IT stack. Gone are the days of physical file archives and cramped server rooms; today’s healthcare organizations are instead embracing innovative Internet of […]
Why is there an initial delay when converting documents with the PrizmDoc API?
Question I am integrating PrizmDoc using just the API to convert documents, and I am noticing an initial delay of about 10 seconds before the conversion starts. Why is this happening? Answer One of the likely reasons this could happen is if your PrizmDoc Server is not licensed properly or if you are running in […]
Are all features of PrizmDoc Cloud included with transaction and subscription purchases?
Question With PrizmDoc Viewer (Self-Hosted), you need to purchase specific licenses to include certain functionality such as OCR, MSO, etc. With this in mind, are all features of PrizmDoc Cloud included with transaction and subscription purchases? Answer All features that PrizmDoc Cloud has to offer are available with either transaction or subscription purchases.
How does the PrizmDoc print function work exactly?
Question How does the PrizmDoc print function work exactly? Answer Every page of the specified print range is being loaded and sent to the printer. This occurs in an iframe separate from what is shown in the Viewer so the user does not actually see this happening. The actual method being used is one of […]
In PrizmDoc, Is the ID returned by Mark.GetID() unique? Can I get a unique ID from a mark?
Question I need to store a unique ID with each of my marks. Is the ID returned by Mark.GetID() unique? Answer The ID generated by Mark.GetID() is only unique for that instance of the viewing session (for example, if you refresh the page, the counter for mark IDs will reset to 1). If you are […]
When loading HTML files in PrizmDoc, will external images be rendered?
Question If I upload an HTML document to PrizmDoc that has image tags in it, will those images be rendered in the Viewer or will only the text be displayed? What if the image tags are referencing local images? Answer When loading an HTML file, PrizmDoc will render image tags that are sourced from publicly […]
In PrizmDoc, how can I get the page coordinates of my cursor?
Question In PrizmDoc, I can get the coordinates of a Click event. However, this corresponds to the window coordinates of my viewer. How can I translate this to coordinates of the actual page? Answer As specified in our documentation here, PrizmDoc offers the following method: convertPageToWindowCoordinates(pageNumber, points) This appears to do the opposite of what […]
Why am I experiencing high CPU usage while viewing documents in PrizmDoc on Internet Explorer?
Question When viewing documents using Internet Explorer 11, we are noticing an abnormally high CPU utilization. It gets worse when zooming in up to 800% through the PrizmDoc Viewer. It only seems to happen on certain machines. Why might this be happening? Answer A possible factor for this type of performance issue can potentially be […]