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Docubee: Eliminate Headaches and Grow Your Business

There’s no easy way around it. We live in a digital world where paper is less and less efficient to manage. Email started the first round of digital transformation, but now our inboxes get flooded with messages making it almost impossible to get the job done on time. Not to mention, the potential security risks […]

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What type of license should I be using?

Question What type of license should I be using? Answer Accusoft supports 3 primary license types: Evaluation, Toolkit, and Runtime licenses. Evaluation License: An Evaluation license is available upon download and will allow you to try our products and determine if they will suit your needs. Most downloads include free demo applications that demonstrate the […]

APIs: The Cornerstone of LegalTech, Part 1

The legal profession may not be the first sector that comes to mind when thinking about how technology is transforming the way organizations conduct business, but LegalTech is quickly becoming an essential component of practicing law. Innovative digital platforms are helping legal firms to improve efficiency and solve problems, even though choosing and implementing these […]

What is the procedure for upgrading PrizmDoc Viewer?

Question We are planning to upgrade our PrizmDoc Server and PrizmDoc Client to the latest major version. What is the best practice for doing so? Answer For best results, you will want to follow the instructions below to ensure the cleanest upgrade of the newest version: NOTE: Before starting, make a backup of the following […]

How can I annotate or redact search results within PrizmDoc?

Question How can I annotate or redact search results within PrizmDoc? What annotation or redaction types are supported? How can I change the properties of the created marks? Answer You can annotate or redact search results using the addMarkFromSearchResult() function from ViewerControl. This function creates a new mark of a specific type and adds it […]

When printing in PrizmDoc, the bottom of my document is being cut off. Why is this happening?

Question When printing in PrizmDoc, the bottom of my document is being cut off. Why is this happening? When I download the document as PDF, I do not lose parts of the document. However, if I print the document to PDF, I lose some data off the very bottom (maybe an inch or so). Answer […]

In PrizmDoc, Is the ID returned by Mark.GetID() unique? Can I get a unique ID from a mark?

Question I need to store a unique ID with each of my marks. Is the ID returned by Mark.GetID() unique? Answer The ID generated by Mark.GetID() is only unique for that instance of the viewing session (for example, if you refresh the page, the counter for mark IDs will reset to 1). If you are […]

The deployment.log for ImageGear C & C++ Deployment Packaging Wizard is showing different output for some components since v19.3, why is this?

Question The logging for ImageGear C & C++ Deployment Packaging Wizard (DPW) is showing different output for some components since v19.3, why is this? In ImageGear C & C++ v19.2 and prior, the DPW had additional logging information for the ARTX component in its deployment.log: Deploying an application that uses the ARTXGUI library of ImageGear […]

When running PrizmDoc on Linux, why is the service health page showing unhealthy when MSO is enabled?

Question After applying a new license/evaluation license through the license utility on Linux, the following error appears in the logs: {"gid":"","name":"OCS","time":"2019-01-3T18:26:39.368Z","pid":36875,"level":50,"tid":36875,"taskid":8,"FATAL ERROR":"MSO feature is active, but 'fidelity.msOfficeCluster.host' and 'fidelity.msOfficeCluster.port' are not configured, going to 'Unhealthy' state"} What could cause this issue to occur, and how can it be fixed? Answer As you are running on […]

Why do I receive a 404 error when I create a viewing session using an absolute path to a local document?

Question I am creating a viewing session from a local document on my server and providing an absolute path “C:\Users\Public\Documents\Accusoft\Common\Images\PdfDemoSample.pdf” as the fileName but I receive a 404 error. What could be the reason for this and how can I fix it? Answer For security reasons, PAS disallows providing absolute paths for documents that are […]