When viewing documents using Internet Explorer 11, we are noticing an abnormally high CPU utilization. It gets worse when zooming in up to 800% through the PrizmDoc Viewer. It only seems to happen on certain machines. Why might this be happening?

A possible factor for this type of performance issue can potentially be corrected by enabling Internet Explorer’s hardware acceleration feature.

This feature can be enabled or disabled with the following steps:

1. Open Internet Explorer 11, click on the Tools icon, and select Internet Options.
2. Navigate to the Advanced tab and enable the Use software rendering instead of GPU rendering option.
3. Click Apply and restart the browser.

I am trying to retrieve documents and files to view in PrizmDoc Viewer. The files are located in a NAS device. The file server is available via an HTTP link but I would prefer not to use the HTTP put method.

A NAS device is short for Network Attached Storage. Typically, to access these devices would be no different than a shared network drive from a server.

You can setup Prizm Application Services (PAS) to point to a NAS device, if there are actual file shares set up on that device. Also, a key note to remember is that both PrizmDoc and PAS should be running with a domain id which has full access to that share so that the services can access the files when called.

For instance, you have a folder on the NAS device called PrizmFolders and it is shared with a network drive share of \mynasdevice\PrizmFolders. You can modify the pcc.win.yml file to point to that root folder by updating the document.path as outlined below. Keep in mind that the backslashes have to be escaped so you will need an extra backslash for each backslash in the path:

documents.path:"\\\\mynasdevice\\PrizmFolders"

Once this is done, when posting a viewing session through PAS, you can simply specify the subfolder\filename. For instance, if there was a folder called northregion and a file called metrics.pdf (\mynasdevice\PrizmFolders\northregion\metrics.pdf) you would be able to specify northregeion\metrics.pdf in the post command.

Can we give network paths for source document location as well?

For example //10.216.2.312/test/test.doc

https://help.accusoft.com/PrizmDoc/latest/HTML/webframe.html#Transfer_Your_Document_to_PrizmDoc_Server.html.

When using http URL, for security reasons, only absolute paths are allowed, but could you map test to documents and use a local file?

Documents are stored by default in:

C:\ProgramData\Accusoft\Prizm\Documents 

so if the type in the request for source is document it will look in that folder. The configuration for that is set in PAS config:

    {
        "source": {
            "type": "document",
            "fileName": "1040ez.pdf"
        }
    }

Where does PrizmDoc store E-Signatures and how can I retrieve them?

PrizmDoc does not store E-Signatures on the server. However, PrizmDoc does store them in the browser’s local storage so that an end user can use the same signature across multiple documents and multiple sessions within the same browser.

In the Viewer Sample, end users are able to save their individual signatures for their own record using the “Download Signature” button under the Manage E-Signatures menu. This will download a plain-text JSON file of the selected signature.

In the E-Signing Sample, if you want to retrieve the E-Signature from your own browser, you can open the developer tools (F12 on Chrome), go to the application tab, select local storage, and inside you can find the JSON of the E-Signature in the value of pccvEsignSignatures.

I have just installed PrizmDoc to my Windows server. When checking the status using http://localhost:18681/admin, the service is showing in a starting phase and ms-office-conversion-service is showing a clock icon, but it never starts.

What are some reasons as to why this might occur?

This can happen if your PrizmDoc license has the MSO feature enabled and you do not have Microsoft Office 2013 or 2016 installed, or Office 2013 or 2016 is not activated.

To fix this issue you can either:

• Install Microsoft Office 2013 or 2016, activate it, and reboot the server.

Or:

• Switch PrizmDoc to use LibreOffice until you are able to install Microsoft Office by modifying C:\Prizm\prizm-serivices-config.yml and updating the line:

  #fidelity.msOfficeDocumentsRenderer: auto
  

  to:

  fidelity.msOfficeDocumentsRenderer: libreoffice
  

When looking at the configuration files for both PAS (pcc.win.yml, pcc.nix.yml) and PrizmDoc Server (prizm-services-config.yml), there appear to be similar settings for Viewing Session timeouts: defaults.viewingSessionTimeout (PAS) and viewing.sessionLifetime (Server). What is the difference between the two?

The difference is as follows:

PAS

defaults.viewingSessionTimeout

This setting is used when the viewing session POST requests use source.type="viewingPackage".

Prizm Server

viewing.sessionLifetime

This setting is used for all other viewing session POST requests.

With PrizmDoc Viewer, can I have more than a single viewer on the same page?

Yes, just initialize a second viewer on another <div> in the page. You can use the initialization code here more than once within the same page.

I need to share a large file with Accusoft support. What should I do?

Accusoft FTP

EXISTING CUSTOMERS:

If you are an existing customer, you can access our server using any of the following with your current credentials:

To access the server with FTPS/SFTP using a browser, you may need to install/enable a plugin or extension. To access using HTTPS, you would use the URL shown above. FTPS and SFTP are accessible using most any FTP Client (e.g. filezilla, WinSCP etc.) Windows 10 b1803 and newer have sftp.exe built-in. This is a command-line-only utility for transferring files using SFTP.

Share with us from your Cloud Storage

You can share your files with us through your choice of service. Here are some of our suggested options below:

Google Drive

Dropbox

OneDrive