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The eDiscovery eGuide, Vol. 3: Finding Common Ground

5 Visual Testing Best Practices

How do I get Viewing Packages working in PrizmDoc?

Question How do I get Viewing Packages working in PrizmDoc? Answer Viewing Package Full Setup Instructions We recommend pre-converting documents through a feature called viewing packages and it can be turned on in PAS Configuration. viewingPackages – default: disabled – Enable Pre-Conversion Services and APIs, which allow you to pre-convert documents and cache on-demand document […]

I'm using an early version of PrizmDoc and I'm noticing that my system becomes unresponsive after a while. Why is this happening?

Question With a fully-running PrizmDoc environment (version prior to v10.5), I’m noticing times where the system becomes unresponsive. That is, at some point, it no longer processes requests being made to the backend and I have to restart PrizmDoc in order to alleviate it. What could be causing this? Answer Prior to version 10.5, PrizmDoc […]

Is there a way to modify the colors used in PrizmDoc Viewer's search results?

Question Is there a way to modify the colors used in PrizmDoc Viewer’s search results? In particular, the currently selected search result has a very similar color to the other results from the same term. Is there a way to increase the contrast? Answer Currently, we don’t support the ability to set anything other than […]

Can PrizmDoc Viewer load HTML documents with UTF-8?

Question I want to load an HTML document in PrizmDoc with UTF-8 encoding. Can this be done automatically in the product? Answer Currently, no. We have a parameter for .txt files which does that (detailed here), but this “textFileEncoding” intentionally only works for .txt, not .html files. There is a feature request for this: https://ideas.accusoft.com/ideas/PDV-I-546 […]

Is there a limit to the number of viewing sessions I can have active at one time?

Question We are using PrizmDoc and may be adding more end users, so we wanted to verify whether there is a limit to the number of viewing sessions that can be active at one time. Answer PrizmDoc does not specifically limit the number of viewing sessions that can be active at any given time. However, […]

Does PrizmDoc need to be connected to the Internet?

Question Is it possible to only use PrizmDoc on an internal network? Does the product make attempts to connect to sites that are on the Internet? Does it try to reach Accusoft? Answer The only cases where PrizmDoc must be connected to the Internet are as follows: If you are running the PLU in online […]

Do PrizmDoc evaluation licenses have MSO/Microsoft Office enabled?

Question I have an evaluation license for PrizmDoc. Can I evaluate MSO features with this evaluation license? Answer No, regular PrizmDoc evaluation licenses do not have MSO functionality. They will instead use LibreOffice to convert documents. Contact an Accusoft Support Technician or your Account Representative to discuss evaluating PrizmDoc with MSO enabled.

In ImageGear .NET, what are the feature differences between an OCR Standard license, an OCR Plus license, and an OCR Asian license?

Question For ImageGear .NET, what are the feature differences between an OCR Standard license, an OCR Plus license, and an OCR Asian license? https://www.accusoft.com/products/imagegear-collection/imagegear-dot-net/#pricing Answer ImageGear’s OCR library has three different functionality options that you can choose for your website or application. The primary difference between the three options is the output formats created by […]

In the PrizmDoc Viewer, what are the two different ways to load annotation layers?

Question In the PrizmDoc Viewer, what are the two different ways to load annotation layers? Answer PrizmDoc has two options for loading annotations, the “My Annotations” pane and the “Annotations for Review” pane. The “My Annotations” pane is used to load a single annotation layer for editing. You can add, delete, or make changes to […]

When printing in PrizmDoc, the bottom of my document is being cut off. Why is this happening?

Question When printing in PrizmDoc, the bottom of my document is being cut off. Why is this happening? When I download the document as PDF, I do not lose parts of the document. However, if I print the document to PDF, I lose some data off the very bottom (maybe an inch or so). Answer […]